Chapter 7- Listening & Responding

Question 1

Listening-

Answer 1

Receiving, constructing meaning, and responding to others.

Question 2

Hearing-

Answer 2

Picks up sound waves.

Question 3

Auditory discrimination-

Answer 3

Able to distinguish one sound from another.

Question 4

Auditory association-

Answer 4

Establish connection btwn incoming sounds and familiar one.

Question 5

Understanding-

Answer 5

Interpret message and understand what it means.

Question 6

Evaluating-

Answer 6

Your reaction to a message.

Question 7

Responding-

Answer 7

Feedback.

Question 8

Action-oriented listening style-

Informational listening skill-

Answer 8

• Looking for info that they can do something w/.

- Pay attention to pull out what you need.

Question 9

Content oriented listening style-

-Critical listening skill-

Answer 9

• Detail/complex info.

- Enjoy listen to detail info.

Question 10

People-oriented listening style-

Supportive Listening Skills-

Answer 10

Focus on establishing ties w/ others.

-Emotional, how people feel.

Question 11

Time oriented listening skill-

Answer 11

People only interested in getting what they need.

Question 12

Physical barriers

Answer 12

Noisy
Physical discomfort.
Message overload.

Question 13

Psychological barrier

Answer 13

Rapid thought.

Preoccupation.

Question 14

Conflicting Objectives-

Answer 14

How people understand and react to other’s communicative attempt.

Question 15

Poor listening habits

1. Pseudolistening-
2. Wandering-
3. Rejecting-
4. Judging-
5. Predicting-
6. Rehearsing-
7. Distraction-

Answer 15

1. Pretending to listen.
2. losing focus.
3. Speaker don’t deserve their time.
4. Evaluating speaker’s message.
5. Listener gets ahead of speaker.
6. Think about how you’re going to respond.
7. Background noises.

Question 16

Mindful listening-

Answer 16

Giving careful and thoughtful attention to the message.