Communicate Effectively at the Direct Leadership Level

Question 1

What are the 3 Modes of communication?

Answer 1

1. Verbal- can be written
2. Nonverbal- tone
3. Symbolic-

Question 2

The combination of ___ and ___ make up the Verbal mode of communication.

Answer 2

words, context

Question 3

Nonverbal communication can reveal what 3 Basic emotions?

Answer 3

1. like or dislike
2. Submission or Dominance
3. the degree to which others can arouse reactions

Question 4

The symbolic communication mode is essentially ___ and messages transmitted in this way are easily ___

Answer 4

passive, misinterpreted

Question 5

What are some examples of symbolic communication?

Answer 5

Clothes, hair, jewelry, cosmetics, tattoo, cars, house

Question 6

___ is often defined as the process of transferring information from one person to another.

Answer 6

communication

Question 7

Describe the Model of Communication

Answer 7

Sender+message>encodes message to media>sent through channel>decoded by receiver>Feedback to sender

Question 8

What are 6 communication BARRIERS?

Answer 8

1. Noise
2. Language and Cultural differences
3. Differing and distorted perceptions
4. Strong emotions
5. Poor listening habits
6. Inability to give useful feedback

Question 9

___ lists the Core Leadership Competencies

Answer 9

ADRP 6-22

Question 10

What are the 8 Core Leadership Competencies?

Answer 10

1. Leads others
2. Extends influences beyond chain of command
3. Leads by example
4. Communicates
5. Creates a positive environment
6. Prepares self
7. Develops others
8. Gets results

Question 11

Successful leaders refine their communication abilities by developing advanced ___, ___, and ___ skills

Answer 11

oral, written, and listening

Question 12

The ___ adds to and improves the Communications process.

Answer 12

Communicate competency

Question 13

___ requires the deepest level of concentration, attention, and metal/emotional processing of information.

Answer 13

Active listening

Question 14

What are 10 ways to improve your listening skills?

Answer 14

1. Find an area of interest
2. Judge the content, not the delivery
3. Hold your fire
4. Listen for ideas
5. Be flexible
6. Work at listening
7. Resist distractions
8. Exercise your mind
9. Keep an open mind
10. Capitalize on thought speed

Question 15

4 Associated components and actions for determining information sharing strategies:

Answer 15

1. Share necessary info
2. Protect confidential info
3. Coordinate plans
4. Keep others informed

Question 16

What are the 4 steps of Identifying the Purpose of the communication?

Answer 16

1. Determine WHAT info you need to communicate
2. Determine WHY you need to communicate the info
3. Determine to WHOM you need to communicate
4. Determine if YOU are the correct source of the info

Question 17

What are the 4 things to ANALYZE in the communications environment before communicating?

Answer 17

1. Personal- expertise and authority
2. Audience- who and why
3. Psychological factors- “noise”
4. Environment

Question 18

4 key features of the competency COMMUNICATES

Answer 18

1. Listens actively
2. Creates shared understanding- information sharing
3. Employs engaging communication techniques
4. Is sensitive to cultural factors in communication

Question 19

What are the 9 Universal Intellectual Standards?

Answer 19

1. Clarity
2. Accuracy
3. Precision- exact?
4. Relevance
5. Depth- detail
6. Breadth- missing anything?
7. Logic
8. Significance
9. Fairness- am I biased?

Question 20

How do you ensure the intent of the message is received?

Answer 20

Feedback

Question 21

What are the 3 FORMS of feedback?

Answer 21

1. Verbal
2. Nonverbal
3. Feeling