name all channels of communication ( in order of richness)
face to face
telephone
computer
memos, letters
flyers, bulletins, general reports
What is channel richness
the amount of information, non verbal cues, and speed of feedback a channel provides
What channel is best for routine messages, what channel is best for non routine messages?
routine - letters, memors, bulletins, flyers, general reports
nonroutine - face to face talk, telephone, zoom call
what are the 3 common networks of communication
chain, wheel, all-channel
what shape is chain network typically in
pyramid
describe chain network
used most is large organizations, one person is at the top, and has people below them filtering communications for them
what are the benefits/drawbakc sof the chain network
speed- moderate
accuracy- high
emergence of a leader- moderate
member satisfaction- moderate
descibe wheel network
highly restricitve network, all memebers can only communicate with one person. there is regulation on all informsiton and all content comes from one source
what are the benefits/drawbacks of wheel network
speed- fast
accuracy- high
emergence of a leader- moderate
member satisfaction- low
describe all-channel network
as you increase the size of the group, the number of links increase\more links lead to more noise, distortion, and interference. Its unrestrictive, anyone can send messages to nayone
what are the benefits/drawbacks of all-channel network
speed- fast
accuracy- moderate
emergence of a leader- none
member satisfaction- high
what are informal networks
informal information is uslaly known as rumours. These are things that are important, yet ahvent been officially sanctioned by the organization as something that has or will officially happen
HOWEVER, they COULD happen, or it MAY exist
How to reduce imoact/ consequences of rumours
1) announce timetables for making important decisions
2) explain decison and behaviours that may appear inconsistant or secretive
3) emphasize the downside, as well as the upside, risks of current decisons and furture plans
4) openly discuss worst case possibilities - its almost never as anxiety provoking as the unspoken fantasy
what are the 6 barriers to effectice communication
1) frames of reference
2) filtering during encoding
3)selective listening during decoding
4) source credibility
5) use or in-grou language or jargon
6) communications overload
what is frames of reference
differences across cultures, high vs. low context, roles, status, gender, etc.
EG) mens vs. womens way of communicating, matriarchy vs. patriarchy
what is filtering during encoding
the sender deliberately manipulates, withholds, or distorts information so that the reciever will see it more favourably
what is selectice listening during encoding
the reciever interprets informattion based on their own needs, motivations, experiences, and biases. they essentiallly hear what they want to hear
what is source credibility
trust that the sender knwos what theyre talking about. You can trust them for a veriety of reasons like described characteristics (age, gender) or based on their experience
what is sue of ingroup language or jargon
creates misunderstandings, fostering exclusion, and reduces overall productivity. While useful among specialists, often language will obscure the message for those outside the specific group
what is communications overload
occurs when an individuals capacity to recieve/process information is exceeded by the volume of messages they receieve
3 ways to improve communication
effective timing
repitition of messages
simplifying language
what is effective timing
when do you communicate (the be effectove, sending messages too early or too late can be a barrier)
what is repitition of messages?
youre able to convey messages in different ways so that recievers can decode in different ways and multiple times
what is simplify language
use language appropriate for reciever (make messages as simple and unambiguous as possible)
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Ch 116
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3 commonly used heuristics6
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Effects of conflict10
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Chinese business etiquette15
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Bounded rationality model5
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Total quality management9
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Communications24
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Decision Making24
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Groups and teams17
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Organizational Change13
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Power and politics10
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Conflict and negotiations11
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Leadership5
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random20
