random

Question 1

characteristics of empowered people

Answer 1

sense of self determination
sense of meaning
sense of competetence
sense of impact

Question 2

Symptoms of avoiding action

Answer 2

over conforming
passing the buck
playing dumb
depersonalization
stretching and soothing
stalling

Question 3

symptoms of avoidnig blame

Answer 3

Bluffing
playing it safe
justifiying
scapegoating
misrepresentation
escalation of comittment

Question 4

effects of intergroup conflict

Answer 4

competition
concealment of info
appeal to supervisors for decisions
decreased rate of interaction
low tesut n suspicion

Question 5

Process of negotiation

Answer 5

prepare and plan
set ground rules
slarify and justify
bargain and problem solve
close and implement

Question 6

Bargaining characteristcs

Answer 6

goal
motivation
focus
interests
information sharing
duration of relationship

Question 7

conflict resolution strategies

Answer 7

avoid
compete
compromise
collarborate
accomodate

Question 8

characteristics of a charasmatic leader

Answer 8

Vison and articulation
Personal risk
environmental sensitivity
sensitivity to follower needs
unconventianal behaviour

Question 9

characteristic of transofmational leader

Answer 9

charismatic
inspiration
intellectual stimulation
individualized consideration

Question 10

characteristics of transactional leaders

Answer 10

Contingent reward
Managemtn by excpetion (passive)
Management by exception (active)
Laissez faire leader

Question 11

Leader-member exchange theory

Answer 11

Leader tursts group A as theyre compentent and has personal compatabiltiy

Only has formal relartions with the outgroup who leader views as less competent

Question 12

Path goal theory behavioural style

Answer 12

Directice leadership
Supportive leadership
Particiaptive leadership
achievement oriented leadership

Question 13

path goal theory of leadership

Answer 13

leaders hould provide subordinates a clear path

Question 14

managerial grid

Answer 14

country club - high for ppl n low for
team management high for ppl n production
middle of the road - middle
impovershed management - low ppl low production, authority obedience- low ppl, high production

Question 15

fielders contingency model

Answer 15

certain leaders work better in certain situations

Question 16

Kotters 8 stepp plan

Answer 16

establish form of urgency
form coalition
create vision
communicacte vision
empower others

develop short term wins
consolidate improvement
reinforce chnages

Question 17

lewins model

Answer 17

unfreeze
change/moevment
refreeze

Question 18

Total quality management

Answer 18

centered around quality, based on partcicipation of members, and aim at ling term success through customer service

Question 19

5 stage model

Answer 19

forming, storming, norming, performing, adjourning

Question 20

Roles in a team

Answer 20

linker, creater, promoter, assessor, organizer, producer, controller, maintainer, advisor