what is it?
the more experience in producing a certain product, the lower its costs
consequences of this curve:
most experience has cost advantage
often highest ms
experience is now a barrier to entry
ms is an objective
might use firms with experience to increase growth
criticisms of curve:
market leaders complacent, experience may cause resistance to change, theory now outdated?
examples
walmart , apple, dyson
benefits
cpu lower, profit margins, investment into staff, retention