Horizontal Software
Advantages: All encompassing
Small share of market still results in large REV
Disad:
Winner takes all markets
Only few companies end up dominating
Vertical Software
Plus: niche segmetns
Quickly establish as market leader
Allows for a durable moat
Neg:
Risk of niche market
MIght be a reason why neglegted (lack of tech, regulatory, R&D etc)
Most Common SaaS multiples
EV/ARR
EV/Revenue
EV/EBITDA (old and established only)
EV/Monthly Subscribers
For acqui hiring
EV/ Total funding raised
EV/Total fte
LTV / CAC
Most important metric
Is the company deriving enough value from their customers to justify costs to acquire them?
Ideal LTV / CAC Ratio
> 3.0x ideal and sustainable and target for continual growth
< 1.0x unsustainable rate and implies diff to monetize new customers
> 5.0x inefficient and should spend more on CAC
Customer Churn?
Churn Rate = Total of churned customers / Total of customer a begin of period
Revenue Churn
What are bookings?
represent the value of a contract a customer has contractually committed to spend, usually agreed to on an annual or multi-year basis
Why are bookings a better proxy to measure growth?
Why would it be a mistake to use bookings and deferred revenue interchangeably?
Bookings = represent the
contractual commitment of customers to use their products or services
Deferred rev = the revenue is
similarly unearned, but payment was received upfront.
What are billings in SaaS?
For example, if a company secured an annual contract of $12,000 with billings agreed to be on a quarterly basis, the total billings for the first month would
be $3,000 while the remaining bookings would be $9,000.
An early-stage startup has a very low churn rate. Why might this be misleading?
Might be early adopter that are closer to product testers
Reasonable churn rate
around 5% annually is norm
must be compared to competitors
Why is product revenue preferred over service-based revenue in the software industry?
leads to higher gross margins and better scalability
services-based revenue is less-recurring, has much lower margins, and is less scalable.
What does annual recurring revenue (ARR) mean in the SaaS context?
measure of a software business’s recurring revenue components on an annualized basis
excludes non-recurring, one-time fees
such as professional service, consulting fees, installation, and set-up fees
Drawbacks of ARR
ARR is used to estimate revenue for the upcoming year, based on the most recent MRR.
Implicit in its
assumptions is that there’ll be no customer churn, upselling, or downgrades.
And that the latest month is the
best indicator of its future performance.
How do you calculate net new MRR for a given period?
Net New MRR = New MRR+New MRR Expansion−MRR Churn
What are the different types of expansion MRR?
Why is the net dollar retention an important metric to measure alongside the ARR?
ARR cannot be looked at alone
NDR < 100%: Contraction in recurring revenue due to downgrades in user consumption and churn
What is CMRR, and how does it compare to MRR?
Committed Monthly Recurring Revenue (CMRR)
CMRR =MRR+New Bookings+Upsell Bookings−Downgrade Bookings−Churn
Unlike MRR, CMRR is a forward-looking metric with more discretion on what to include and the amount
In the SaaS industry, how would you measure sales efficiency?
What is the magic number?
CAC Payback Period
12 month is benchmark / 18months average
How do you calculate ARPA?
Average Revenue Per Account (ARPA) =
MRR / Total Number of Accounts