1
Q
What are the steps for a GI when a new student is assigned to them? (7)
A
- Read all briefing material
- Attend the EL briefing session
- Call the parent to introduce themselves and confirm the time for 1st lesson (w/in 2 hours)
- Let the EL know the lesson is set up
- Prepare first lesson
- Attend the first lesson
- Debrief with EL (and possibly trainer)
2
Q
What should GI’s know after a student briefing with an EL? (6) (GIPSOW)
A
- Grade and syllabus
- Interests/connection points
- Personality
- Schedule
- Objectives
- When to org a lesson and who to do that with
3
Q
What should a GI do if a lesson goes badly?
A
- Lesson went badly or student didn’t get value from it: phone your EL or even MD if you can’t get ahold of them
- Find yourself unable to assist a student due to level of difficulty: excuse yourself and phone your EL, if you cannot get hold of EL phone a branch leader or MD
4
Q
What is an STLM (1) and what does it entail(3)?
A
Super TLMs
Held after the first few lessons and brings together all tutors to:
- Strategise and set goals
- Finalise GFPs and mission statements
- Establish and upload documents for your mission to begin
5
Q
Outline what a GFP is.
- What is it?
- When to submit?
- Length and format?
- Who writes it and when?
A
- Document outlining your understanding of the student and plan
- Submitted before the 3rd lesson.
- Less than 450 words - essay format, honest, and specific.
- One written by tutor and one by EL (EL from the assessment, and tutor before the STLM)
6
Q
What should be included in your GFP? (5)
A
- Brief Intro
- Profile
- Mission and Strategy
- Student Insights
- Commitment Statement
7
Q
What is a mission plan (1) and what does it provide (1)?
A
- SMART goal agreed upon between the GI and EL, finalised during the STLM
- Provides clear, trackable outcome
8
Q
How does the mission plan process work?
A
Post-GFP
Define the Goal
Discuss and Negotiate (EL has final say)
Complete and Sign
Ensure Upload
9
Q
What is the mission plan upload protocol?(3)
A
- EL will upload the mission after your STLM
- Follow up with EL if not the case after 48 hours (W/app, call, email, W/app again)
- No update after a week, escalate to your GSL
10
Q
What is considered an “emergency situation” when it comes to communicating with parents?
A
- You are running more than 7 minutes late for a lesson
- You need to reschedule a lesson last minute
- You need information urgently
Try calling all numbers on the information pack, if you get no answers post a WhatsApp on the GCG (already would have contacted EL because it is an emergency)
11
Q
What is expected of GI’s in terms of student communication?
A
- you are expected to be available for the student outside of the lesson times for assistance and support.
- Keep student comms professional and work-focused
12
Q
What are the rules regarding VNs? (4)
A
- VNs can be sent from the top down, not the other way around
- The only time GI’s can send VNs are for P&D debriefs
- Any VN’s must include an indication of the urgency thereof
- No VN’s to parents or on the GCG
13
Q
What is most important in conduct with clients?
A
Awareness of - and an ability to uphold - the upmarket, bespoke, 5 star service that separates us
14
Q
What are the core tenets of GPT’s customer service policy? (WE TRACKS)
A
- Work ethic
- Empathy, patience, consistency
- Thick skin
- Respect
- Adaptability
- Clear communication
- Knowledge
- Smile
15
Q
Outline the vehicle access rules
A
- at all time, have unfettered access to a POV
- vehicle must be insured against third party damage and theft
- never carry a passenger to a lesson
- never transport a student in your vehicle
16
Q
What is Genius’s dresscode?
A
To always being consciously neat and tidy, an to project an organised, respectable, and professional image. (not plakkies, vests, gym clothes, hats etc)
17
Q
What is GPT’s policy on uniform?
A
- one must be wearing at least one item of clothing with GPT branding that is visible (true for syndicates, TSMs etc)
18
Q
When it comes to general hygiene, we must consider things like….
A
- breath, body odour, clean vehicle, hands and clothes etc
19
Q
What is the punctuality policy at Genius?
A
- 5 mins+ before start = Wait out of sight
- 1-5 mins before = good
- 1-7 mins after start = GCG ETA and apology
- More than 7 mins late = contact supervisor, GCG ETA and apology
20
Q
What is Genius’s cellphone and refreshments policy?
A
- cellphones can be used to teach, but never for personal use (set to DND - do not answer a call from an EL or MD even)
- Never take your own refreshments (other than water). One may accept an offer of a beverage and comment on how good it was
21
Q
What is Genius policy surrounding client-initiated rescheduling? (3)
A
- If a parent wants to reschedule a lesson confirm in writing via email or on the GCG
- If a students reschedules, request a reason and post this reason with confirmation of rescheduling on the GCG
- Clients may reschedule up to 45 mins before the lesson at their leisure (but patterns of this must be addressed with the EL)
22
Q
What steps must be taken in the even of a no-show?
A
- Message on GCG to say that you have arrived and are ready
- Wait 5 minutes
- Contact the EL directly
- Contact the parents to let them know
- If the student or parent cannot be reached, wait another 15 mins (20 mins total) then leave
23
Q
Under what circumstances may no-shows and cancelled lessons be logged and charged for? (4)
A
- GI confirmed the lesson at the appropriate time
- GI was on their way/at the lesson when the client cancelled
- GI has notified the EL and obtained permission to load it as a cancelled lesson
One will have to fill out a cancellation report, which will be emailed to the EL, MD and parents. Lesson will be charged at half rate and GI is payed half the fee.
A message unread or undelivered on your phone is considered notification enough - ensure you have sufficient data
24
Q
What is Genius policy with regards to GI-initiated reschedules and clashing schedules? (2)
A
- GI-I reschedules should rarely happen! If one really cannot make a session one must contact your GI and they will decide how to process
- A GI must notify an EL ASAP if they realise a newly assigned client (or established one) has a schedule that will not work with theirs
25
What must a GI do in the case that a student is evasive (not responding to messages etc)
- Get permission from the El to start using the GCG to communicate in a supervised setting (setting up lessons etc)
- If it persists, regularly notify your EL and the student's parents
26
When a client's package is running our (less than 3 weeks left) a GI should....
notify the office
27
What is Genius's policy on going overtime
Finish the concept! Do not watch the clock. Average lessons should be 1h05ish.
Avoid regularly going beyond 15 minutes over (rather chat to the EL if the student needs more time)
28
What are the 3 purposes served by remarks?
Qualitative reflections on the lesson, discussed with the student at the end of every lesson. These get emailed to parents directly
- to ensure the lesson has taken place as and when described
- for feedback to the EL and parents
- as a consolidatory exercise for the student and GI after each lesson
29
What happens when a lesson goes unremarked?
Lessons unremarked for 12 hours will be flagged and not paid for.
In the event of a portal or bundle load error, send an email to the office or use the "student not added" feature on the portal
30
What things are included in lesson remarks? (6)
- Time
- Attitude and Commitment (discuss with student and use to motivate)
- Homework Checked (discuss or compliment in/complete work)
- Sections of work covered
- Homework set (if none set, a good reason is needed)
- Plan for the next lesson (content and date)
31
GI's are required to ensure that every lesson has been....
rated on the rating app
This gives feedback to the EL and the GI on the quality and what might need to change
Some students are not expected to give ratings (to young, on the spectrum etc)
32
What is a TRS?
A Tutor Reported Satisfaction - rating scale completed by the GI after every 3rd lesson. A measure of how satisfied they believe the family is with GPT
33
What is the aim of formalised homework?
And in what case can we not assigned homework for every lesson?
To take advantage of the spaced repetition of a concept
When a parent expressly request that is it not assigned, and you have confirmed it with your EL
34
What kind of things can homework be?
- watching a YT video
- doing past paper or textbook Qs
- geometry games (application)
- reading a book
Keep it create and personal so as to engage a student in a way that school cannot
35
Homework must be emailed to the student (and sometimes the parents).
What 3 rules apply when homework form there?
- The EL must be copied in on the email
- Homework must be set on a Genius letterhead and printed to PDF
- A screenshot of the sent email should be posted on the GCG
36
What does Genius say about checking in on students and requesting mock exams?
- other than check-ins, GI's must check up with a student personally after every test or exam
- at any point, a GI can request that an EL organise that the student goes to the office to write a test/past paper under exam conditions (encouraged where appropriate)
37
What is the reimbursement procedure?
1. Picture of product or service sent
2. Pic of billing sent
3. Caption = "To be paid to Nathan Graham for a coffee mug for Josh Smith R43.22"
4. Double check amount
5. Send to EL within 24 hours
6. EL forwards to petty cash WAG and GI reimbursed
38
Online lessons may only be used if....
There is no other option for a lesson to take place
39
With regards to online lessons, what guidelines are offered with regards to location? (5)
You need somewhere where:
- you have a sealable room to yourself
- interruption is impossible
- you have uninterrupted internet
- you can make noise
- there is no background noise
E.g study/office, not coffee shop/library
40
With regards to online lessons, what guidelines are offered with regards to setting? (7)
15 mins before the session, ensure the space is set up as per the following:
1. The FOV is free from litter, laundry, clutter etc
2. The FOV is free from dirty surfaces, offensive statements/artworks or any reasonably inappropriate object
3. The FOV is free from impertinent notes, materials or textbooks
4. You have a power source nearby and ready to use
5. You have an internet connection with a minimum speed of 3Mbps
6. Ground yourself
7. Ensure all relevant material has been emailed to the student before the start of the lesson
41
With regards to online lessons, what guidelines are offered with regards to scheduling?
Consecutive sessions are not allowed and will not be paid. You must have at least a 15-min break (go overtime, use the bathroom, prepare/ground for the next session
Allow for a 30-min error in load-shedding schedules
42
With regards to online lessons, what guidelines are offered with regards to a device and video call software?
- use a laptop
- Default to Google meet, but have accounts and familiarity with Zoom, Teams, and Skype in case the student needs to use these platforms
43
With regards to online lessons, what guidelines are offered with regards to position and theatre?
To manage loss in verbal cues, sit slightly further back, and exaggerate body movements, facial exps, and pronunciation
If a student cannot turn their camera on you are required to reschedule the lesson. You can contact the EL or MD to discuss
44
To prepare for a first online session, the GI should....
Have a pre-lesson session with the student to help them set up the software and practise using it
45
What additional rules could be given to online students?
- no eating
- not extra tabs or programmes
- no use of phones
- no lounging on a couch or in bed
46
What additional software is suggested for online sessions?
Live Shared Sketchpad Software - ZiteBoard
47
Outline the additional policy notes for online session that pertain to:
- GCG
- Dress code and uniform
- Refreshments
- GLE Notebook
- All lessons must still be confirmed and recorded on the GCG, but share the link 3 minutes before the lesson
- All uniform rules apply with no exceptions
- Never eat during a lesson, prepare a glass or water beforehand
- Fill out the GLE notebook and post it on the GCG
48
What are some of the reasons a GI is taken off a student and what are the steps to take (as a GI)?
- personality mismatch
- schedule misalignment
- client request
- EL thinks it'll be good for the tutor
- lesson reallocated to new tutors
The GI will be briefed on the steps. Do not discuss the transition with the student until the EL has informed the parents. You will be required to brief the new tutor
49
When clients are allocated to a new EL the GI will
- attend the handover TLM with old and new EL
