Managing stakeholders

Question 1

stakeholders

Answer 1

internal and external parties that have an interest in the project.
can include;
internal - boss staff top management professional bodies
external - pressure groups community end users clients government press/media

Question 2

What is the total product concept

Answer 2

customer is buying total product;
core - need being satisfied
actual product - features, styling, packaging services
services - warranty, delivery intangibles
intangibles - reputation, branding

Question 3

what is requirements management process?

Answer 3

= process of capturing, analysing, and testing the documented statement of stakeholder requirements
form the basis of:

 success criteria ( what looks good to stakeholder)
 acceptance criteria (fit for purpose as defined by client/sponsor)
 project scope (what will and will not be included)

Question 4

what is lost in translation

Answer 4

different stakeholders/departments have different perspectives on things. can be improved by communication

Question 5

three points about requirement management process

Answer 5

• iterative
• ongoing throughout PLC
• each requirement has unique identifier ensure traceability through tracking/logging system

Question 6

What is the requirements statement?

Answer 6

description of the intended properties of the project deliverables. What the system must do and should incorporate

e.g. product will be made from glass product will be used for drinking out of product will feature a wine glass shape what am i?

Question 7

How are products tested against their requirements?

Answer 7

‘conformance’ validation - tests quality of design in meeting customer requirements and needs

verification - tests quality of the build (does it do what it says in spec)

Question 8

what does the stakeholder management plam aim to ensure?

Answer 8

awareness
support
manage opposition

Question 9

Stakeholder plan process

Answer 9

1. identify stakeholders
2. ascertain their objectives/ interests and power to influence project
3. position on stakeholder interest matrix
4. categorise by impact
5. develop a communications plan
6. link to risk management
7. monitor and adjust throughout the life cycle process enables identification of key blockers (negative stakeholders) and facilitators (positive stakeholders)

Question 10

what is the power/interest matrix?

Answer 10

• tool for developing a strategy for managing interest groups
• classifies groups in terms of the power they hold and the extent of their interest in the project.
• can help prioritisation of political effort required for different groups

Question 11

How do you develop P/I matrix?

Answer 11

1. numerical values assigned to each stakeholder (0-10) based on their power and interest.
2. P/I score then used as a basis to develop stakeholder management and communication plan pic

Question 12

what is stakeholder management plan?

Answer 12

• stakeholders impact is categorised and put in table;
• critical - essential to product completion
• significant importance - can effect time, cost, performance but not prevent completion
• minor significance - some effect on time/cost/performance but not major
• little or no effect
• table to show - stakeholder, P/I score, Impact, actions to increase support, actions to reduce opposition (included in PMP)

Question 13

what is stakeholder communication plan?

Answer 13

how is each stakeholder going to be communicated with/ how often/ who’s responsible?

Question 14

what are the outcomes of P/I matrix?

Answer 14

high interest, high power -> key players (engage fully)

high interest, low power -> keep informed

low interest, high power -> keep satisfied

low interest, low power -> minimal effort