Module 1

Question 1

Communication

Answer 1

Communication is all about getting information from one party to
another. According to Webster’s Dictionary, communication can be
defined as the process or act of exchanging, expressing or
conveying information and ideas through writing, speaking and
gesturing.

Question 2

Communication may take several forms:

Answer 2

1.Written:- letters, books, magazines

2.Verbal:- face-to-face, telephone, radio or television.

3.Non-verbal:- gestures, how we dress or act, where we stand

4.Audio-visual:- Radio, Television

Question 3

The word ‘communicate’ is derived from the Latin word
_______________ and French word _______________, both words meaning _____________________.

Answer 3

‘communicare’
‘Communis’
‘to
give to another’

Question 4

Participants in communication

Answer 4

In all cases, it involves at least two direct or indirect participants.

Direct participants in a communication are those who are currently taking part in a
communicative process.

Indirect participants would include readers of a book, who
may be located anywhere in the world and are not known
personally to the author, viewers of a film etc.

Question 5

Thus, communication involves at least two people:

Answer 5

the
sender (speaker/writer/gesticulator/performer),
and the
receiver (reader/listener/interpreter/audience).

Question 6

A message moves through five stages of process of communication: Each step of the process
is important for effective communication.

Answer 6

1. Sender (Encodes)
2. Message (Idea, Opinion)
3. Channel (Radio, Television, Magazine, Face to Face)
4. Receiver (Decodes)
5. Feedback

Question 7

Types of communication

Answer 7

1. Formal
2. Informal
3. Horizontal
4. Vertical
5. Interpersonal
6. Intrapersonal
7. Extrapersonal
8. Technical
9. Mass
10. Business

Question 8

Barriers to Communication

Answer 8

1. Physical
2. Psychological
3. Cultural
4. Linguistic
5. Perceptual

Question 9

How to overcome Barriers in Communication?

Answer 9

*If we have physical distractions, try and focus on what that person is saying and
block the distracting image

*Try to understand your receiver’s point of view and social and cultural background.

*Speak and write short, simple sentences. It is more important to get the message
across than prove your superiority through obscure/ difficult language.

*Do not speak/ write when you feel agitated or upset. Wait till you are calm and then
express yourself. Even displeasure of better expressed when you are calm. The
receiver will then try to understand why you are upset, etc. instead of becoming
defensive.

*Understanding and have patience with cultural variations in communication instead
of jumping to conclusions about the recipient.

Question 10

Overcome Communication Barrier

Answer 10

■Be attentive: of who you are communicating with. If they have trouble getting your message, you should know how to adjust your communication method in order to get through with them.

■Be patient: it is the key to effective communication. You must never rush anything and take your time in order to make communication work thoroughly between you and your partner.

■Never assume: because you could interpret the foul information and carry out wrong decisions or responds. Always clarify something if you are unclear.

■Be friendly and open-minded: towards others you are co-operating with. You must never judge others or let your feelings towards someone interfere with your work. Also, you must
be emphatic towards other to work out the problem rather than just let things be. Workplace often encourage those who co-operate well with others no matter what.

■Be aware: of who you are communicating with and how you should communicate with them. This would help you approach that person and approach in a better manner and style and prevent and problems that might occur.

Question 11

Tips for effective communication

Answer 11

*Accuracy

*Brevity

*Clarity

*Appropriateness