PP: empathy

Question 1

Put the rights of others before your own, minimizing your own self worth

Answer 1

passive

Question 2

When unsure how the client received a bill they brought to clinic, c/ minor

Answer 2

passive

Question 3

Stand up for your rights while maintaining respect for the rights of others

Answer 3

assertive

Question 4

Clinical example: stating expectations for acute care when client refuses consistently

Answer 4

assertive

Question 5

Stand up for your rights but you violate the rights of others

Answer 5

aggressive

Question 6

Clinical example: code Blue, fall occurs in the clinic, needing to call 911

Answer 6

aggressive

Question 7

What Influences Patient-Therapist Interactions in Musculoskeletal Physical Therapy? Qualitative Systematic Review and Meta-Synthesis (O’Keeffe et al.)

Answer 7

Non-specific factors (in addition to interventions): pt/PT interaction
Pt/PT agreement of goals
Pt/PT agreement of interventions
Affective bond between Pt/PT
Aim of study: physical therapists’ and patients’ perceptions of factors that influence patient-therapist interactions in musculoskeletal settings
Theme 1: PT interpersonal and Communication skills
Active listening: PT to listen and allow pts to tell their story
Empathy: important for therapists to realize how much of an impact pain could have on their lives
Friendliness: having a sense of humor
Encouragement: motivated to adhere to the prescribed rehabilitation and strive to improve; Emotional support
Confidence: exude confidence without being arrogant
Non-verbal communication: physical touch & attentive to manner and behavior of pt
Theme 2: Organizational and Environmental factors
Patient education: explain “why” in simple terms
PT expertise and training: improves trust and positive interactions

Question 8

Compassion (Pre-frontal)

Answer 8

Knowing how other people think and feel
Perspective-taking

Question 9

Emotional (Temporal, limbic)

Answer 9

Feeling another person’s emotions
Feeling our own distress in response to their pain
Experiencing a willingness to help someone

Question 10

Compassion (Pre-frontal)

Answer 10

Having sympathy
Typically the most desirable
Includes having cognitive empathy

Question 11

Somatic

Answer 11

Having a physical reaction in response to what someone else is experiencing
Tearful, embarrassed, etc.

Question 12

how does empathy relate to patient care?

Answer 12

improved pt satisfaction

improved adherence to txtment plans

better clinical outcomes

fewer medical errors

fewer medical malpractice claims

increase career longevity

Question 13

potential barriers to empathy

Answer 13

concerns about perception

background with regard to recognizing and processing emotions

fear

past exeperiences