Quality

Question 1

What are the benefits of good quality

Answer 1

• Higher prices as good value for money
• Increased sales as pleased with quality so repeat purchases
• better reputation and image so attract sales and repeat purchases

Question 2

What is TQM

Answer 2

TQM aims to make managing quality the responsibility of all employees in a business to create a ‘culture of quality’ and gain a competitive advantage

Question 3

what are advantages of TQM

Answer 3

cost reduction
increased efficiency
increased customer satisfaction
reduced waste and errors