Questionnaires
A research instrument made of a series of written questions designed to collect information from participants
- on paper, online or via text
open questions
questions that allow respondents to answer in their words
-qualitative data
-respondents give as much/little detail as they want
strengths of open Qs
more detail
more accurate -increases validity
limitations of open Qs
difficult to analyse
cannot be statistically compared
closed Qs
provides respondents with a set of pre-determined answers
-quant data
-4 types: forced/fixed choice, likert scale, semantic differential and rating scale
forced/fixed choices
limited range of answers to choose from
E.G. yes/no
strengths of f/f choices
easy to analyse
can statistically compare
limitations of f/f choices
no detail
doesn’t reflect true feelings -decreases validity
likert scale
level of dis/agreement with a statement on a multi-point scale
E.G.
strongly disagree>disagree>neutral<agree<strongly agree
strengths of likert scale
more understanding of respondent’s opinion
easy to analyse and compare
limitations of likert scale
central-tendency bias (choosing middle choice consstently)
semantic differential
rate a concept on a scale between 2 bi-polar (opposite) adjectives
E.G.
rate _____ on this scale
effective - - - - - ineffective
strengths of semantic differential
more understanding of respondent’s opinion
easy to analyse and compare
limitations of semantic differential
central-tendency bias
subjective (can be interpreted differently)
rating scale
assign a value (usually numerical) to show assessment of experience
strengths of rating scale
more understanding of respondent’s opinion
easy to analyse and compare
limitations of rating scale
no detail
central tendency bias
subjective
questionnaire do’s
brief Ps b4 questionnaire
the purpose and use of data is clear
no ambiguous Qs
simple lang is needed
questionnaire don’ts
overlapping choices
ask personal details
technical terms that can cause confusion
stages of questionnaire development
1- attitude/behaviours they want to investigate/measure
2- quant/qual data
3- run a pilot study
4- modify questionnaire due to pilot study results
strengths of questionnaires
cheap + quick to gather large amount of data
anonymous results increase honesty and therefore validity
limitations of questionnaires
social desirability
can lack generalisability
poorly designed Qs create flaws
interviews
researchers asks Ps Qs to collect info on their thoughts, feelings, behaviours and experiences
- done on call/in person
- individual or group
structured interviews
predetermined set of Qs in set order
- ensures reliability