Week 5

Question 1

What is employee engagement?

Answer 1

A positive psychological state characterized by enthusiasm, dedication, and strong involvement in work.

Question 2

What are the three dimensions of employee engagement?

Answer 2

Vigor, dedication, and absorption.

Question 3

What does vigor mean in employee engagement?

Answer 3

High levels of energy and resilience at work.

Question 4

What does dedication mean in employee engagement?

Answer 4

Strong involvement, enthusiasm, and pride in one’s work.

Question 5

What does absorption mean in employee engagement?

Answer 5

Being fully concentrated and immersed in work.

Question 6

What factors increase employee engagement?

Answer 6

Job resources, personal resources, and supportive organizational environments.

Question 7

What are examples of personal resources affecting engagement?

Answer 7

Hope, optimism, self-efficacy, and emotional intelligence.

Question 8

What outcomes result from high employee engagement?

Answer 8

Higher productivity, profitability, innovation, and customer satisfaction.

Question 9

What negative outcomes decrease with high engagement?

Answer 9

Absenteeism, turnover, and safety incidents.

Question 10

What are the three categories of employee engagement?

Answer 10

Engaged, not-engaged, and actively disengaged employees.

Question 11

What is the difference between training and development?

Answer 11

Training improves current performance while development builds long-term competencies.

Question 12

What is reskilling?

Answer 12

Learning new skills for different roles.

Question 13

What is upskilling?

Answer 13

Improving existing skills.

Question 14

What characterizes traditional performance management?

Answer 14

Infrequent evaluations, backward-looking feedback, and top-down assessments.

Question 15

What characterizes modern performance management systems?

Answer 15

Continuous feedback, development focus, and objective performance data.