Define email feature: CC.
Carbon Copy - sends copy to address, visible to all recipients.
Define email feature: BCC.
Blind Carbon Copy - sends copy to address, invisible to other recipients.
What is an address book?
Stored list of email addresses.
Give three email tips.
Check employer guidelines / Don’t write what you wouldn’t say face-to-face / Use subject line / Use appropriate greeting / Be brief and clear.
What are email groups?
Simplify sending same email to multiple addresses grouped under single name.
Give email group use.
Marketing / Setting up meetings / Spammers collecting addresses.
Define netiquette.
Acceptable online behavior.
Give three netiquette rules.
Don’t be abusive / Don’t send spam / Be clear / Check spelling/grammar / Respect privacy / Don’t use all caps / Don’t plagiarize.
Define spam.
Unsolicited email sent to multiple recipients.
Spam disadvantage.
Wastes time / Annoying / Slows internet / May contain viruses / Clogs inboxes.
How to deal with spam?
Read terms when registering / Use unsubscribe option / Turn on spam filter / Use “mark as spam” and block sender.
Define intranet.
Computer network based on internet technology but for internal use within single organization.
Intranet advantage.
Safer (less hacking/viruses) / Can block external links / Information specific to company / Secure internal messaging.
Internet vs. intranet difference.
Internet: global, public. Intranet: internal, private, requires password/ID, behind firewall.
Define extranet.
Part of company’s intranet extended to customers/suppliers; requires login.
Intranet vs. extranet similarity.
Both use internet technologies / Both have restricted access / Both behind firewall.
Intranet vs. extranet difference.
Intranet: internal organization only. Extranet: includes customers/suppliers.
Internet vs. extranet difference.
Internet: public. Extranet: limited access, more secure, owned by company.
What is the World Wide Web?
A service on the internet accessed via web browsers to display web pages.
Blog feature.
Updated regularly / Reverse chronological order / Public / Single author / Readers can comment but not change.
Forum feature.
Visitors communicate by posting messages / Chronological order / Moderated by administrator / Everyone can contribute.
Blog vs. forum difference.
Blog: one author writes, others comment. Forum: multiple users post in threads, can have private messaging.
Wiki feature.
Anyone can edit, delete, modify / Multiple authors / Organize freely / Keeps history / Editable via web browser.
Social networking site feature.
Free web space / Private/public profiles / Upload content / Write on walls / Instant messaging / Video chat / Internal email.
