CHAPTER 11

Question 1

trust

Answer 1

Belief in how a per
son or an organization will
act on some future occa
sion based upon previous
interactions with that
person or organization.

Question 2

organizational justice

Answer 2

Type of justice that is
composed of organizational procedures, out
comes, and interpersonal
interactions.

Question 3

distributive justice

Answer 3

Type
of justice in which the
allocation of outcomes
or rewards to organizational members is perceived as fair.

Question 4

merit or equity norm

Answer 4

Definition of fairness
based on the view that
those who work hardest or
produce the most should
get the greatest rewards;
most common foundation
for defining fairness in the
United States.

Question 5

need norm

Answer 5

Definition of
fairness based on the view
that people should receive
rewards in proportion to
their needs.

Question 6

equality norm

Answer 6

Definition
of fairness based on the
view that people should
receive approximately
equal rewards; most
common foundation
for defining fairness in
Scandinavian and Asian
countries.

Question 7

procedural justice

Answer 7

Type
of justice in which the
process (or procedure) by
which ratings are assigned
or rewards are distributed
is perceived as fair

Question 8

voice

Answer 8

Having the possibility of challenging,
influencing, or expressing
an objection to a process
or outcome

Question 9

interactional justice

Answer 9

Type
of justice concerned with
the sensitivity with which
employees are treated
and linked to the extent
that an employee feels
respected by the employer.

Question 10

affirmative action

Answer 10

Program that acknowledges that particular
demographic groups may
be underrepresented in
the work environment and
provides specific mechanisms for reducing this
underrepresentation.

Question 11

diversity

Answer 11

Differences in
demographic characteristics; also includes differences in values, abilities,
interests, and experiences.

Question 12

relational demography

Answer 12

The relative makeup of
various demographic characteristics in particular
work groups.

Question 13

assimilation model

Answer 13

Model
for addressing diversity
that recruits, selects,
trains, and motivates
employees so that they
share the same values
and culture

Question 14

protection model

Answer 14

Model
for addressing diversity
that identifies disadvantaged and underrepresented groups and
provides special protections for them

Question 15

value model

Answer 15

Model for
addressing diversity in
which each element of an
organization is valued for
what it uniquely brings to
the organization.

Question 16

inclusion

Answer 16

The degree to
which individuals feel safe,
valued, and able to be
authentic at work both as
individuals and as members of various groups.