chapter 12

Question 1

customer protection provides redressal from

Answer 1

1. sale of adulterated goods
2. sale of countrified goods
3. sale of sub standard goods
4. overcharging a product
5. supply of defective products
6. supply go interior services
7. advertisement which can be misleading

Question 2

importance of consumer protection to consumer

Answer 2

1. customer ignorance
2. unorganised consumers.
3. widespread exploitation of consumers

Question 3

importance of consumer protection to businesses

Answer 3

1. long term interest of the business
2. businesses use society’s resources
3. social responsibility
4. moral justification
5. government intervention

Question 4

who is a consumer?

Answer 4

a person who buys any goods or avails services for a consideration, which has been paid or promised, or party paid and party promised, or under any scheme of deferred payment

Question 5

consumer rights

Answer 5

1. right to heard
2. right to information
3. right to consumer education
4. right to seek redressal
5. right to safety
6. right to assured

Question 6

customer responsibility

Answer 6

1. be aware about various goods and services about the market
2. buy only standardised product
3. read label carefully
4. be honest
5. ask for cash memo