chapter 6

Question 1

staffing

Answer 1

the managerial function of filling and keeping filled the positions in the organisation structure

Question 2

importance of staffing

Answer 2

1. helps in discovering and obtaining competent person for various jobs
2. makes for higher position by putting the right person in the right job
3. ensures that continuous survival and growth of the enterprise
4. helps to ensure optimum utilisation of the human resources
5. improves the job satisfaction and morale of the employees through objective assessment and fair reward for their contribution

Question 3

duties of Human Resource management

Answer 3

1. recruitment
2. analysing jobs
3. developing compensation
4. training and development of employees
5. maintaining labour relationship
6. handling grievances and complaints
7. providing social security and welfare of employees
8. defending the company in law suits

Question 4

STAFFING PROCESS

Answer 4

1. Estimating Manpower Requirements
2. Recruitment
3. Selection
4. Placement and Orientation
5. Training and Development
6. Performance Appraisal
7. Promotion and Career Planning
8. Compensation

Question 5

Estimating Manpower Requirements

Answer 5

1. It refers to knowing the number and the kind of persons that are required in the organisation.
2. Estimation process involves two steps
   a) Work load analysis implies- estimation of the number and kind of persons required for various jobs.
   b) Workforce analysis implies- an estimation of the existing persons.

Question 6

Recruitment

Answer 6

1. It refers to enlisting and searching the suitable candidates for the job.
2. It is the process of searching the appropriate people for the job and influencing them to apply for the job.
3. Recruitment creates a pool of prospective candidates for a job.
4. It involves searching through various sources that includes internal and external sources.

Question 7

selection

Answer 7

1. Selection is the process of choosing candidates developed from the pool at the stage of recruitment.
2. It ensures that the organisation gets the best among the available.
3. Applicants who cross all the hurdles of selection process are offered an employment contract.

Question 8

Placement and Orientation

Answer 8

1. Placement refers to assigning specific jobs to the candidates, selected for appointment.
2. After placement, the employees need induction or orientation.
3. Orientation simply means introducing the selected employee to other employees and familiarising him with the rules and policies of the organization.

Question 9

Training and Development

Answer 9

1. Systematic training helps in increasing the skills and knowledge of employees in doing their jobs through various methods.
2. Development involves growth of an employee in all respects.
3. It is the process by which the employees acquire skills and competence to do their present jobs and increase their capabilities for higher jobs in future.

Question 10

Performance Appraisal

Answer 10

1. Performance appraisal means evaluating an employee’s current or past performance against certain predetermined standards.
2. The employee is expected to know what the standards are and the superior is to provide the employee feedback on his/her performance.
3. Transfers and promotions of the staff are based on performance appraisal.

Question 11

Promotion and Career Planning

Answer 11

1. Managers need to design activities to serve employees long-term interests also.
2. Promotions are an integral part of people’s career.
3. They refer to being placed in positions of increased responsibility.
4. They usually mean more pay, responsibility and job satisfaction.

Question 12

Compensation

Answer 12

1. All organisations need to establish wage and salary plans for their employees.
2. Compensation refers to all forms of pay or rewards going to employees.
3. The compensation policy is significantly influenced by company’s financial strength, bargaining power of trade unions and salary offered
   by competing firms etc.

Question 13

elements of staffing

Answer 13

1. recruitment
2. selection
3. training

Question 14

two sources of recruitment

Answer 14

1. internal
2. external

Question 15

internal sources are divided to

Answer 15

1. transfer
2. promotion

Question 16

Transfer

Answer 16

it involves shifting of an employee from one job to another, one department to another or from one shit to another, without a substantive change in the responsibilities of the employe

Question 17

merits of internal sources

Answer 17

1. employee are motivated to improve their performance
2. simplifies the process of selection and placement
3. prepare them for higher job
4. cheaper

Question 18

limitations of internal source of recruitment

Answer 18

1. scope of induction of fresh talent is reduced
2. employees may become lethargic
3. a new enterprise cannot use internal source of recruitment
4. the spirit of competition among the employees may be hampered

Question 19

CAP DE CRAWL

is the acronym for what ?

Answer 19

external recruitment

Question 20

full form of CAP DE CRAWL

Answer 20

C - casual callers
A - advertisement
P - placement agencies and management consultants

D - direct recruitment
E - employee exchange

C - labour contractor
R - recommendation of employee
A - advertisement of television
W - web publishing
L - labour contractor

Question 21

merits of external recruitment

Answer 21

1. Qualified Personnel
2. wider choice
3. fresh talent
4. competitive spirit

Question 22

limitations of external recruitment

Answer 22

1. dissatisfaction among existing staff
2. lengthy process
3. costly process

Question 23

selection

Answer 23

the process of identifying and choosing the best person out of a number of prospective candidates for a job

Question 24

selection process

Answer 24

Prilimaniarly training
Selection tests
Employment interview
Reference and background check
Selection decision
Medical test
Job application
Contract of employment

Question 25

selection test are further divided to

Answer 25

PATII personality test aptitude tese trade test interest test intelegent test

Question 26

benefits of training to organisation

Answer 26

1, wastage of efforts and money is reduced 2. enhances employee productivity 3. increases employee morale 4. effective response to fast changing environment

Question 27

benefits of training to employees

Answer 27

1. improved skilled and knowledge 2. earn more 3. less prone to accidents

Question 28

Training

Answer 28

any process by which the aptitudes, skills and abilities of employees to perform specific jobs are increased

Question 29

Development

Answer 29

the learning opportunities designed to help employees grow

Question 30

training methods

Answer 30

1. on the job 2. off the job

Question 31

on the job training method

Answer 31

the methods that are applied to the workplace, while the employee is actually working

Question 32

On the job training method

Answer 32

1. apprenticeship programmes 2. coaching 3. internship training 4. job rotation

Question 33

Off the job training method

Answer 33

1. class room lectures 2. films 3. case study 4. computer modelling 5. vestibule training 6. programmed instruction