chapter 8

Question 1

meaning of controlling

Answer 1

comparison of actual performance with the planned performance.

Question 2

features of controlling

Answer 2

1. goal oriented
2. pervasive
3. backward and forward looking
4. continuous

Question 3

importance of controlling

Answer 3

1.Controlling helps in achieving organizational goals
2.For Evaluating/Judging accuracy of standards.
3.Making efficient use of resources
4.Improves employees motivation
5.Facilitating Coordination in action
6.Ensuring order and discipline

Question 4

relationship between planning and controlling

Answer 4

1.Controlling is blind without Planning
2.Planning without Controlling is Meaningless
3. Planning is Prescriptive and Controlling is Evaluative
4. Both are Backward-Looking as well as Forward-Looking Functions

Question 5

controlling process

Answer 5

SM CAT

1. setting performance standards
2. measurement of actual performance
3. comparison of actual performance with standards
4. analysing deviation
5. taking corrective actions

Question 6

two ways to set standards

Answer 6

1. quantitative
2. qualitative

Question 7

analysing deviation is further divided to

Answer 7

critical point control
management by exception