Chapter 12-Consumers

Question 1

What are needs?

Answer 1

Needs are what we must have to survive

Question 2

What are wants?

Answer 2

Wants are the xtras that make life more pleasant or comfortable

Question 3

What do needs and wants depend on?

Answer 3

• age
• circumstances (married, working e.g)
• values

Question 4

Factors influencing decison making?

Answer 4

• needs/wants
• resources
• values/priorities
• other people (family/peer group)
• emotions
• fashion
• merchandising (dicounts e.g)
• advertising
• culture

Question 5

Guidelines for shopping

Answer 5

• always make a list and stick to it
• avoid going to shop for just one thing
• avoid impulse buying
• keep reciepts in case of problem
• look for quality and freshness
• avoid shopping when tired or hungry
• bring a shopping bag

Question 6

What do barcodes do?

Answer 6

Bar codes give details of the products bought (size and brand) and ensure that till reciepts are more accurate

Question 7

In what way has technology changed shopping?

Answer 7

Computerised tills are more accurate

Question 8

What is a right?

Answer 8

Something a person is entitled to

Question 9

What is a responsibility?

Answer 9

A responsibility is something you must do and for which you are answerable

Question 10

What are a consumers rights?

Answer 10

1. the right of choice
2. the right to quality and value for money
3. the right to accurate information
4. the right to safety
5. the right to redress

Question 11

What are the consumer’s responsibilities?

Answer 11

• be informed about goods, services, prices amd consumer laws
• examine goods and services before buying
• read labels, follow intructions and consider warnings
• complain if consumer rights have been broken
• be enviromentally aware

Question 12

What is a consumer? (Defintion)

Answer 12

A consumer is anyone who buys goods or uses services