Chapter 17- Quality

Question 1

What characteristics do a good quality product have?

Answer 1

A good quality product is:

• well designed and finished
• suitable for its purpose
• durable
• attractive

Question 2

What is quality control?

Answer 2

When goods are put througn strict tests to ensure good quality.

Question 3

Explain the term quality

Answer 3

Quality is a term used to indicate products or services of a high standard.

Question 4

What is a guarantee?

Answer 4

A promise by the manufacturer to make good any faults in a product within a specific time period.