what’s job performance ?
- employee behaviours that contribute to achieving goals of organizations (can be positive or negative)
- behaviours within control of employees
what is task performance ?
behaviours that are part of your job (in your job description)
ex. travel agent job is to answer phone calls, explore plane routes etc.
what are the three types of task performance ?
- routine: doing familiar and predicable tasks (ex. replying to emails)
- adaptive: responding to unexpected/unpredictable task demands (ex. covid)
- creative: people develop new ideas
why is employee creative necessary ?
spark innovations that enable organizations to stay ahead of their competition
what are citizenship behaviours ?
- behaviours that are outside your job descriptions (voluntary)
- contribute to organization
- may or may not be rewarded
what are the 2 types of citizenship behaviours ?
- organizations citizenship behaviours (OCB)
- interpersonal citizenship behaviours
what are the 3 factors in OCB ?
- voice: speaking up and saying ur opinion (not required to do so)
- civic virtue: participating in more events than needed (voluntary)
- boosterism: repping ur organization outside of it
who does the OCB benefit ?
benefit organization: support company & being loyal to it
what are the 3 factors in interpersonal citizenship behaviours ?
- helping: helping your colleagues
- courtesy: keeping colleagues informed (relevant stuff)
- sportsmanship: maintain good attitudes w coworkers
who does interpersonal citizenship behaviours benefit ?
benefits employees: support our colleagues in a way that goes beyond normal job expectations
OCB can improve effectiveness but …. what ?
can lead to citizenship fatigue if overdone
what is the relationship between task performance and citizenship behaviours ?
positive
what is the relationship between task performance and CWB ?
negative
what are CWB ?
counterproductive work behaviours: intentionally hinders organizations goals (can be major or minor)
what are the 2 types of organizational CWB ?
- **production deviance (minor): wasting resources (wasting printer paper), substance abuse (drinking the day bfr work)
- property deviance (major): sabotage, theft
what are the 2 types of impersonal CWB ?
- political deviance (minor): gossiping, incivility (rude & disrespectful)
- personal aggression (major): harassment, abuse
what are prosocial counterproductive behaviours ?
behaviours that are intended to help but still break rules/policies & harm organization
what are some examples of prosocial counterproductive behaviours ?
- cashier gives discounts to needy customers
- police lies in court to convict guilty suspect
- engineer hide co-worker mistake to protect them
what makes someone a good performer ?
- fulfill tasks (routine, adaptive, creative)
- engage in OCB
- avoid CWB
what are 2 trends that are affect job performance ?
- knowledge work: focuses on thinking, problem solving, & adaptability
- service work: focus on customer interaction & team work
what are some tools used to measure performance ?
- management by objectives (MBO): goal achievement-based evaluation
- behaviourally anchored rating scales (BARS): use examples & behaviours
- 360° feedback: collecting input from supervisors, peers & subordinates
- social networking systems: digital trading & feedback
what is the ideal profile a manager wants to see in an employee and why ?
high task performance, high OCB & low CWB
- ensures core duties are done effectively
- promotes supportive & cooperative environment
- minimizes harmful behaviours
what do mangers use to identity good job performance ?
job analysis: …
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chapter 9 - decision making50
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chapter 122
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chapter 223
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chapter 316
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chapter 431
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chapter 516
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chapter 722
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chapter 621
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ch 11 - teams62
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ch 10 - communication42
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ch 12 - power, influence & negotiation25
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ch 13 - leadership types & behaviours30
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ch 14 - organizational structure15
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ch 15 - organizational culture & change29
