chapter 5

Question 1

what is job satisfaction ?

Answer 1

how u feel and think about your job

Question 2

what is job satisfaction positively and negatively correlated with ?

Answer 2

positively: productivity, performance & commitment

negatively: turnover, absenteeism, withdrawal behaviour

Question 3

what is the value-perception theory ?

Answer 3

job satisfaction depends on how well your job gives u what u value (the better the match, the higher the satisfaction)

Question 4

why are some employees more satisfied than others ?

Answer 4

job provide people with value things (ex. good pay, recognition, meaningful work)

Question 5

what is the equation for dissatisfaction ?

Answer 5

dissatisfaction = (V want - V have) x V importance

V want: how much of the value you want

V have: how much of the value you have

V importance: how much of the value is important to u

Question 6

when does dissatisfaction occur ?

Answer 6

when what u hav is less than want u want

Question 7

what are the 5 facets of overall job satisfaction ?

Answer 7

1. pay satisfaction: how employees feel abt their pay (like it when its fair)
2. promotion satisfaction: how employees feel abt promotions (can bring responsibility but also growth)
3. supervision satisfaction: how employees feel abt their boss (good boss help employee succeed)
4. coworker satisfaction: how employee feel abt their colleagues (good coworkers made working more pleasant)
5. satisfaction with work itself: how employees feel abt their tasks (feel satisfied when work is meaningful & engaging)

Question 8

which of the 5 facets of job satisfaction is the highest factor of job performance ?

Answer 8

satisfaction with work itself

Question 9

what is the job characteristics theory ?

Answer 9

explains satisfaction with work itself through core characteristics of the job

Question 10

what are the 5 job characteristic in the theory ?

Answer 10

1. task variety: diff skills & activities required in a job (ex. prof, nurse)
2. task identity: identifiable piece of work (see end results)
3. significance: job impact others (ex. doctor)
4. autonomy: freedom & independence to performing work
5. feedback: comes from the job itself (not from coworkers or boss)
   (ex. programming smt wrong)

Question 11

what are the 3 psychological states that make work satisfying ?

Answer 11

1. meaningful of work
2. responsibility for outcomes
3. knowledge of results

Question 12

what are 2 moderators in the job characteristic theory ?

Answer 12

• knowledge & skill: the more u hav, the more satisfied you’ll be
• growth need strength (GNS): how strongly someone desires personal development & learning opportunities

Question 13

what is job enrichment & job enlargement ?

Answer 13

job enrichment: increase the level of the 5 core characteristics

job enlargement: adding more tasks/workload (without increasing variety or challenge)

Question 14

what is the difference between moods & emotions ?

Answer 14

moods: not directed toward anyone, less instead, long lasting (ex. cheerful, bored, relaxed)

emotions: intense, short-lived, directed toward someone (ex. anger, joy)

Question 15

what is AET ?

Answer 15

affective events theory: explains how workplace events (+ or -) trigger emotional reactions (influencing job performance & satisfaction)

Question 16

what is emotion labour ?

Answer 16

when employees must manage/supress emotions to meet job satisfaction