Comptia A+ > Chapter 9 - Printers/Multifunction Devices > Flashcards

Chapter 9 - Printers/Multifunction Devices Flashcards

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1
Q

Name the five main printer categories.

A

Impact, inkjet, laser, thermal, and 3D.

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2
Q

Which printer type can print on multipart (carbon/multicopy) forms?

A

Impact (dot matrix) printer.

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3
Q

What is an inkjet printhead?

A

A component with tiny nozzles that ejects ink onto the paper.

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4
Q

What are two inkjet ejection technologies?

A

Thermal (bubble jet) and piezoelectric.

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5
Q

What is printer calibration (inkjet/laser)?

A

An alignment/color adjustment to ensure accurate lines and colors.

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6
Q

What does DPI stand for and indicate?

A

Dots per inch; higher DPI generally means finer print detail.

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7
Q

What component moves an inkjet printhead across the page?

A

The carriage and belt.

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8
Q

What should you check first for incorrect colors on an inkjet?

A

Ink levels per color and run the printer’s color calibration/nozzle clean.

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9
Q

What should you use to clean inkjet rollers?

A

Lint‑free cloth or foam swab with isopropyl alcohol (or distilled water mix).

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10
Q

What is a rubber rejuvenator used for?

A

To recondition rollers so they properly grip paper.

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11
Q

What is the easiest test app to isolate driver vs printer issues in Windows?

A

Notepad (print a simple text page).

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12
Q

What Windows feature stores print jobs so users can continue working?

A

The print spooler (print manager).

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13
Q

How do you open the Print Spooler service properties?

A

Run services.msc, locate Print Spooler, right‑click Properties.

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14
Q

What can you do if the spooler/queue is stuck?

A

Stop the spooler, clear queued jobs, then restart the spooler.

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15
Q

What is virtual printing (e.g., to PDF/XPS)?

A

Sending the job to a file (PDF, XPS, image) instead of a physical printer.

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16
Q

What Windows link lets you add a printer manually if undetected?

A

“The printer that I want isn’t listed.”

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17
Q

What is printer sharing?

A

Making a locally attached printer available to other network users.

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18
Q

What is a print server?

A

A device or computer that manages one or more printers and user print jobs.

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19
Q

Which protocol commonly prints to a shared Windows printer?

A

SMB (over the network share).

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20
Q

Which protocols commonly print directly to a network printer?

A

RAW/JetDirect (TCP 9100), IPP (TCP 631), and LPR/LPD (TCP 515).

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21
Q

What port is “RAW/JetDirect” printing typically on?

A

TCP 9100.

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22
Q

What protocol provides driverless printing on many OSes and MFDs?

A

IPP (Internet Printing Protocol).

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23
Q

What should you verify if a printer self‑test works but Windows cannot print?

A

Cable/port, driver, and queue/spooler—printer hardware is likely OK.

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24
Q

What is a secure print (PIN) job?

A

A job held by the printer until the user enters a code at the device to release it.

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25
What is “cloud printing”?
Printing to a remote printer via a vendor/cloud service over the internet.
26
What are four common connection types for printers/MFDs?
USB, wired Ethernet, Wi‑Fi, and Bluetooth.
27
What four functions should be tested on a new MFD?
Print, scan, copy, and fax (if equipped).
28
What feeds multiple pages automatically for scanning/copying?
An Automatic Document Feeder (ADF).
29
What is a duplexing assembly used for?
Automatic two‑sided printing.
30
What is a common cause of a grinding noise in a printer?
Misfed paper in the path or worn gears (often in the cartridge).
31
If a printer shows “paper out” but tray has paper, what should you check?
Paper sensor for blockage/debris and proper paper guides.
32
What should be removed before shipping a printer for service?
Toner/cartridge and loose accessories; pack per vendor guidance.
33
What is the likely cause if creased paper exits the printer?
Paper guides set too tight/wrong size or a worn roller/path issue.
34
What symptom suggests the printer or PC lacks memory/spool space?
Printing stops mid‑job, or a page prints partially then ejects.
35
What is the primary benefit of upgrading printer memory?
Improved handling of complex/large documents and fewer mid‑job pauses.
36
Which printer type generally has the lowest cost per page?
Laser (vs inkjet).
37
What type of printer uses heat‑sensitive paper (receipts)?
Thermal printer.
38
What happens if a thermal printhead heating element fails?
Missing or faint horizontal lines in output.
39
What should you use to clean a flatbed scanner’s glass?
Optical‑safe cleaner on an antistatic cloth (never spray directly).
40
What is a digitizer tablet used for?
Drawing/annotating with a stylus; converts pen input to digital signals.
41
What does S/PDIF use for connectors?
Coaxial RCA or optical TOSLINK for digital audio.
42
What common 3.5 mm jack colors map to PC audio?
Light blue = line‑in, lime green = line‑out, pink = mic.
43
What is an all‑in‑one (AIO/MFD)?
A device that prints, scans, copies, and may fax.
44
What is the first step of the laser printing process?
Processing: rasterize data into a bitmap image.
45
What is the charging (conditioning) step in laser printing?
Uniform charge applied to the photosensitive drum (PCR/corona).
46
What is the exposing step in laser printing?
Laser discharges select drum areas to form a latent image.
47
What is the developing step in laser printing?
Toner is attracted to the discharged areas on the drum.
48
What is the transferring step in laser printing?
Toner image transfers from drum to paper (transfer roller/corona).
49
What is the fusing step in laser printing?
Heat and pressure melt toner into paper fibers (fuser assembly).
50
What is the cleaning step in laser printing?
Residual toner is scraped/wiped from drum; drum is neutralized.
51
What component melts toner to paper?
The fuser assembly.
52
What is an imaging drum (OPC)?
Photosensitive drum that holds the latent electrostatic image.
53
What is the primary charge component on modern lasers?
Primary charge roller (PCR) (older models used corona wires).
54
What may cause a completely black page on a laser printer?
Failed PCR/primary charging or HVPS fault.
55
What may cause ghost images on laser output?
Fuser not hot enough or worn drum/cleaning blade—often replace cartridge/fuser.
56
What causes black vertical streaks on laser prints?
Dirty/damaged drum, toner, fuser, or paper path contamination.
57
What’s the quickest replace‑to‑test part for streaks?
The toner cartridge (contains drum on many models).
58
What is a maintenance kit (laser)?
Pre‑packaged rollers, separation pads, fuser, etc., for scheduled replacement.
59
What should you wear when refilling/handling toner?
Mask (avoid inhalation) and disposable gloves; follow SDS.
60
What is a printhead on an impact (dot matrix) printer?
A head with pins/wires that strike a ribbon to form characters.
61
What impact‑printer symptom points to a worn printhead?
Horizontal white lines through text/graphics.
62
What is resolution in printing?
Dots per inch (DPI) capability of the device.
63
What Windows tool is best to check device/driver status for printers?
Device Manager (plus the printer’s Properties/Ports).
64
What Windows command opens the DirectX Diagnostic Tool (video/sound also useful for MFD troubleshooting)?
dxdiag.
65
What Windows wizard path helps add a network printer by IP?
Settings > Bluetooth & devices > Printers & scanners > Add device > Add manually.
66
What should you check first if HDMI‑connected display has video but no audio when presenting from MFD scan/PC?
Set the correct playback device (HDMI/DP) in Sound settings.
67
What is a common first step when an optical drive tray won’t open?
Use the software Eject option or the emergency pinhole.
68
What is a server‑side tool to centrally manage printers in Windows Pro/Enterprise?
Print Management (printmanagement.msc).
69
What are typical printer network discovery methods?
Bonjour/mDNS, WSD, SNMP, DHCP with hostname/option 81.
70
What protocol is used for printer status monitoring on networks?
SNMP (UDP 161).
71
What is IPP’s default TCP port?
TCP 631.
72
What does “The printer is offline” usually indicate?
Network/USB connectivity issue, paused queue, or wrong port/driver.
73
What should you check after replacing a network printer?
Update the port IP/hostname and install the correct driver/model.
74
What should you do if a USB printer is intermittently failing?
Try a different USB port/cable; avoid USB hubs; reinstall the driver.
75
What Windows setting clears a stuck print job from the client side?
Cancel the job from Devices and Printers/Printers & scanners, then restart spooler.
76
What is an ADF with duplex capability called?
DADF (Duplex Automatic Document Feeder).
77
What is a transfer belt in color lasers?
A belt that carries each color image to paper in sequence.
78
What is a high‑voltage power supply (HVPS) in printers?
Generates high voltages for charge/transfer processes.
79
What is a DC controller in printers?
Low‑voltage logic that coordinates motors/sensors and process control.
80
What does a “paper out” false error often require besides cleaning?
Checking/adjusting or replacing the paper sensor/flag.
81
What is WSD printing in Windows?
Web Services for Devices—discovery/printing over HTTP/WS‑Discovery.
82
What are two typical wireless print methods for mobiles?
AirPrint and Mopria (or vendor apps).
83
What is Wi‑Fi Direct printing?
Peer‑to‑peer wireless printing without using an AP.
84
What is scan‑to‑email?
Scanning and sending via SMTP server from the MFD.
85
What should be configured for scan‑to‑email to work?
SMTP server, port, auth, sender address, and TLS settings.
86
Which connector does a fax modem use?
RJ11 (telephone line), not RJ45.
87
What is an MFD address book?
Stored destinations (emails/folders) for one‑touch scan/copy/fax.
88
What is a storage sanitation step before disposing of an MFD with HDD/flash?
Wipe/sanitize internal storage per vendor guidance.
89
What is a common test page to print from the device itself?
Device self‑test/configuration/status page from front panel.
90
What can indicate a failing fuser temperature sensor/thermistor?
Frequent jams near fuser and poor fusing/ghosting.
91
What is the best practice if a laser printer outputs a totally blank page?
Check toner cartridge presence/seals, transfer component, and HVPS; try a known‑good cartridge.
92
Why is humidity a print‑quality factor?
High humidity can cause backgrounding/poor transfer and paper feed issues.
93
What is the best prevention against data loss/corruption for print jobs?
Maintain reliable power and keep drivers/firmware updated; for documents, keep backups at source.
94
What are the two most likely causes when a laptop display is very dim but faint image is visible?
For CCFL panels: inverter or backlight; for LED panels: LED backlight/driver or cable (no inverter).
95
What is ethics in the workplace context (soft skills)?
A set of moral principles guiding behavior (honesty, confidentiality, professionalism).
96
What should you verify after installing a new PCIe sound card in an AIO/MFD‑connected PC?
Install correct driver and, if needed, disable onboard audio in UEFI.
97
What Windows setting lets you set default printer per network?
“Let Windows manage my default printer” (based on recent use).
98
What should you check if a printer prints grayscale only?
Ensure “Print in grayscale/black & white” is not enabled in properties.
99
What is the purpose of a printer maintenance counter?
Tracks pages/usage to prompt maintenance kit replacement.
100
Which page shows toner levels, page counts, and network settings?
The printer’s configuration/status page.
101
What first step can fix a USB printer that won’t appear after sleep?
Power‑cycle the printer and PC; disable USB selective suspend for the device.
102
What’s a safe general process when a network printer is unreachable?
Ping the IP, check cabling/Wi‑Fi, verify IP/port, then driver and spooler.
103
What’s a quick isolation test for PC vs printer fault?
Print device self‑test; if OK, fault is on PC/connection/driver side.
104
What’s the best practice for vendor firmware on printers?
Update to address security/bugs after reviewing release notes; schedule during downtime.
105
What’s the fastest user setting to reduce smearing on glossy stock?
Select correct media type in driver so fuser/temp and ink profiles adjust.
106
What basic security steps should be set on network printers?
Change default admin password, disable unused protocols/services, and restrict management to trusted networks.
107
What mobile printing feature lets users print without installing drivers?
AirPrint/IPP Everywhere (driverless printing).
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