Client care

Question 1

On what grounds would you ask the client for additional fees

Answer 1

Additional services provided to client would need to be outlined,
Clearly set out information to client

Question 2

Client suggests if you reduce your fee you would be offered the work

Answer 2

Unfair advantage, no integrity
You would have to reduce the scope of services to meet the same margin - not providing high level of service

Question 3

How would you provide a high level of client service?

Answer 3

• Understand the clients needs
• Communicate clearly
• meet deadlines and expectations
• Take responsibility

Question 4

What is included in a project brief?

Answer 4

• Summary of project
• Clear objectives and expectable outcomes
• Budget/funding
• Timescales

Question 5

What issues did you incur on your project in Crewe?

Answer 5

Chysotile highlighted in asbestos report to floor tiles - additional cost and timescales for removal