Conflict Avoidance

Question 1

Best ways to avoid conflict?

Answer 1

Clear Communication
Outline role s and responsibilities
Pre-agreed dispute resolution strategies

Question 2

Three Pillars of negotiation

Answer 2

Negotiation
Mediation - third party intervention
Adjudication - Third party intervention which is binding

Question 3

Different techniques for conflict avoidance

Answer 3

• Confronting the issue
• Compromise give and take

Question 4

Adv of ADR techniques

Answer 4

• Speed
• Cost less money
  Quality of decision making

Question 5

Name some ombudsman bodies

Answer 5

• The property Ombudsman
  Redress Cheme
  Local government

Question 6

Main dispute resolution for JCT Contract

Answer 6

• Adjudication

Question 7

What is an expert witness?

Answer 7

Someone with specialist skills, knowledge and experience who testifies in court about what she/he believes

Question 8

What is expert determination?

Answer 8

The third party will make a binding decision on them.