EHR Final

Question 1

The __________ displays patient wait times and examination room assignments.

Answer 1

flow board

Question 2

Which of the following laws requires privacy and security of patients’ health information?

Answer 2

Health Insurance Portability and Accountability Act

Question 3

To change your password in the EMR software, what must you do first?

Answer 3

log in to the software using the login credentials assigned to you

Question 4

You are hired as the new administrative medical assistant at Hillview Medical Clinic. As part of your training on the EMR software, you are told that passwords are case sensitive. You understand this to mean that:

Answer 4

you must pay special attention to using capital and lowercase letters when needed.

Question 5

As the new administrative medical assistant at Hillview Medical Clinic, part of your training includes explaining and registering patients within the patient portal. You understand the patient portal to be a(n):

Answer 5

a secure online website.

Question 6

As the newly appointed Medical Assistant, you are tasked to view the appointments for any day within the EMR. Which feature would allow you to view the appointments?

Answer 6

calendar

Question 7

Which of the following is NOT a function of the practice management (PM) system?

Answer 7

recording a patient’s vital signs

Question 8

Which of the following is a platform that can be accessed, managed, and consulted across more than one health care organization?

Answer 8

EHR

Question 9

Which of the following is chosen in order to end the user’s access to the practice management software?

Answer 9

logout

Question 10

An encounter summary for a patient might include which of the following?

Answer 10

the patients vital signs

Question 11

The federal/state program for the medical care of low-income patients on public assistance is:

Answer 11

Medicaid

Question 12

A group number is used to identify all of the following EXCEPT:

Answer 12

the physicians at a specific clinic

Question 13

A new patient is best described as:

Answer 13

an individual who has not received professional services from the provider, or from another provider of the same specialty who belongs to the same group practice, within the past three years.

Question 14

Which of the following is an example of an established patient?

Answer 14

an individual who has received professional services from the provider, or from another provider of the same specialty who belongs to the same group practice, within the past three years

Question 15

Which of the following would be considered an acute problem for which a new patient would seek care?

Answer 15

Sudden illness

Question 16

Which of the following is an example of a work-in patient?

Answer 16

a person who calls the day before or on the same day that an appointment is needed

Question 17

Which of the following is an example of a walk-in patient?

Answer 17

a person who comes to the office without an appointment to see the provider for an emergency or an acute illness or injury

Question 18

What type of visit would be scheduled for a patient with an acute problem?

Answer 18

office visit

Question 19

Demographic patient information may be obtained in all of the following ways EXCEPT:

Answer 19

by calling the patient’s employer and requesting the patient’s personal information.

Question 20

Which of the following visit types is based on the need for preventative care and wellness maintenance?

Answer 20

history and physical examination

Question 21

Mr. Smith is an established patient at the Hillview Wellness Center. His physician, Dr. Clarke, has asked the medical assistant to schedule a recurring weekly appointment for Mr. Smith for the next month. This type of visit is considered a (an):

Answer 21

follow-up office visit

Question 22

Deborah Acuna has called the office to schedule a new patient appointment. As the medical assistant taking the call, you are required to obtain Deborah Acuna’s primary insurance information. This includes:

Answer 22

provider and plan name.

Question 23

Which of the following would be considered a rescheduled appointment?

Answer 23

Jackie Smith calls the office, cancels the scheduled appointment, and then requests an office visit in one month.

Question 24

In preparation for patient appointments, the medical assistant must be sure relevant information is organized and ready for the health care team. Documentation supplied for the provider’s review might include any of the following EXCEPT:

Answer 24

the patient’s birth certificate

Question 25

At the beginning of the day, a provider says she is having issues with her computer. She would like you to print out something that would allow her to preview her appointments for the day. What would you provide her with?

Answer 25

appointment reference sheet

Question 26

Check-in tasks include all of the following EXCEPT:

Answer 26

having the patient apply for insurance.

Question 27

An established patient who has not received care at the facility within the past three years will be required to schedule their visit as what kind of visit type?

Answer 27

new patient

Question 28

All of the following information is contained in the privacy notice EXCEPT:

Answer 28

the patient's insurance information.

Question 29

Which of the following refers to the screen that tracks and displays the patient workflow during appointments, including arrivals, patient wait times, and examination rooms assigned to patients?

Answer 29

flow board

Question 30

Which of the following can be confirmed with an online eligibility report?

Answer 30

patient's co-payment amount

Question 31

Medical assistants must ask new patients for their insurance cards so that the cards can be scanned for billing purposes. Inputting the scanned copy of the insurance card into the EMR software is referred to as:

Answer 31

uploading

Question 32

If a patient's co-payment exceeds the total amount of covered services rendered during an office visit, what amount is to be collected from the patient?

Answer 32

collect only the allowable amount for the services

Question 33

Which term describes a court order requiring a health care provider to produce any requested medical records at a deposition or court hearing?

Answer 33

subpoena duces tecum

Question 34

Promoting Interoperability involves using Certified Electronic Health Record Technology (CEHRT) and reporting what other element(s)?

Answer 34

defined set of processes and goals

Question 35

Which budget neutral program established by the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) came into effect on January 1, 2017?

Answer 35

MIPS

Question 36

A(n) __________ is an interaction with a patient on a specific date and time

Answer 36

encounter

Question 37

The _________ is the reason the patient is being seen, in the patient's own words.

Answer 37

chief complaint

Question 38

The description of the symptoms or clinical problems from the onset to present time is referred to as the:

Answer 38

history of present illness

Question 39

Information about a patient's diet and exercise is considered to be part of the:

Answer 39

social history

Question 40

Examples of documentation included in the Objective section of a SOAP note include all of the following EXCEPT:

Answer 40

chief compliant

Question 41

The part of a patient's medical history in which questions are asked in an attempt to find out whether the patient has hereditary tendencies toward particular diseases is called the:

Answer 41

family history

Question 42

A tool used to compare an infant or child's height, weight, and head size to other children of the same age is a:

Answer 42

growth chart

Question 43

Vital signs include all of the following EXCEPT:

Answer 43

visual acuity

Question 44

In the Rules of Medication Administration the "right route" refers to:

Answer 44

how a medication is given or taken

Question 45

What is the purpose of the Rules of Medication Administration?

Answer 45

reduce medication errors and harm to the patient and health care providers

Question 46

A patient calls two days after being seen in the clinic to let you know that the symptoms from her spider bite have improved after taking the medication prescribed. What should you do?

Answer 46

add a chart note with this information to the patient's medical record and message the provider

Question 47

The administration of parenteral medication by the Medical Assistant will be documented in the _________ portion of the encounter.

Answer 47

plan

Question 48

What must be obtained from the patient before administering parenteral medication/therapy such as an injection to a patient?

Answer 48

signed consent

Question 49

Many times, the provider needs the patient to come back further in the future than what the appointment schedule allows. In this case, you will need to enter a (an) ___________ into the medical record, which will then alert the scheduling staff as it gets closer to the requested time to schedule the appointment.

Answer 49

appointment recall

Question 50

Which of the following statements is NOT true regarding e-prescriptions?

Answer 50

The patient's e-prescription typically takes longer to fill than when the provider writes out the patient's prescription on a piece of paper

Question 51

While e-prescriptions are sent electronically through a private, secure, and closed network to assure safety, some prescriptions may still need to be printed and taken to the pharmacy in person. This is the case for :

Answer 51

certain schedule drugs if the EHR does not have DEA approval for electronic prescription of those schedule drugs.

Question 52

Which code set would be used to assign a code for a patient's urinalysis?

Answer 52

CPT

Question 53

When applying the Rules of Medication Administration how many identifiers are required to verify that you are administering the medication to the "right patient"?

Answer 53

2

Question 54

A secure online website that provides patients with 24-hour access to their medical information, details on office visits, procedures, or medications, communication with staff and providers, methods to request or schedule appointments online, or other types of patient interaction with the clinic through an internet connection is called a:

Answer 54

patient portal

Question 55

Dr. Anderson has asked you to electronically send patient Johanna Smith instructions regarding preparation for her upcoming spirometry test. This electronic communication is referred to as:

Answer 55

messages

Question 56

A patient at the clinic has requested a history of all vaccines that she has received. She is in need of this documentation because she plans to travel overseas. What document will you print for her?

Answer 56

immunization record

Question 57

Drug tiers are used to determine the cost of a drug; typically, the ________ the tier, the __________ the drug.

Answer 57

higher, more expensive

Question 58

The provider prescribes a new prescription, prednisone, for the patient. In which section of the SOAP note would this be recorded?

Answer 58

plan

Question 59

A ________ is a list of drugs covered by an insurance plan, and typically includes generic and brand name forms of a drug.

Answer 59

formulary

Question 60

A patient is being seen today for nausea and vomiting. He explains to the provider that he has felt "sick to his stomach for the past two days" and that he "woke up with a temperature of 102." This report of illness is referred to as the patient's:

Answer 60

chief compliant

Question 61

You are asked to generate a collection letter for a patient with an overdue account. This letter pertains to the clinic's:

Answer 61

accounts receivable

Question 62

Collection letters can be created in the PM/EMR to be sent at various timeframes. You can create _______ with PM software to identify which patients are behind on their payments and need to be sent a collection letter.

Answer 62

aging reports

Question 63

Which of the following best explains a journal or day sheet?

Answer 63

provides a summary of financial transactions (e.g., charges, payments, and adjustments) for one or more provider(s) for a given time period

Question 64

The CMS-1500 form is a(n):

Answer 64

paper claim

Question 65

The process in which a health care provider obtains approval for payment coverage from a health plan prior to rendering a service is called a(n):

Answer 65

preauthorization.

Question 66

Where would you review both insurance and patient payments that have been posted to a patient's account?

Answer 66

patient ledger

Question 67

What ensures services or supplies are proper and needed for the diagnosis or treatment of the patient's medical condition and establishes that services are provided for the diagnosis, direct care, and treatment of a medical condition while meeting the standards of good medical practice in the local area?

Answer 67

medical necessity

Question 68

The office manager has asked you to use the practice management software to reverse a payment for patient Melinda Sanchez due to NSF. Which process must you follow?

Answer 68

Charge back the original charges and applicable fees to the patient's account.

Question 69

As the administrative medical assistant, you are responsible for running and reviewing reports that show unpaid insurance claims. The process of tracking and pursuing outstanding payments due from insurance companies or patients is called:

Answer 69

medical collections

Question 70

William Short is a patient at your clinic. You are reviewing a report that indicates the patient's account is 60 days past due. The report you are reviewing is referred to as a(n):

Answer 70

aging report

Question 71

An out-of-pocket expense the patient must pay before the insurance company will begin to pay on covered services is called the:

Answer 71

deductible

Question 72

Jillian's insurance company will pay 80% of her medical expenses after her deductible is met. Jillian is responsible for the other 20%. The 20% that Jillian is responsible for is the:

Answer 72

coinsurance

Question 73

The maximum payment for approved services by an insurance company is the

Answer 73

allowed amount

Question 74

Which of the following is an example of an adjustment?

Answer 74

$100 is written off a patient's account due to a contracted rate with the patient's insurance company.

Question 75

Which of the following is an example of a co-payment?

Answer 75

A fixed amount of $25 is paid by the patient before receiving service from the provider.

Question 76

Established patient Kenny Prescott has a credit balance of $2 from a recent visit from an overpayment of the copay for Blue Cross Blue Shield. The patient does not have any upcoming appointments or outstanding balances to which the credit can be applied. How would you as the administrative medical assistant in charge of accounts receivable handle this $2 overpayment?

Answer 76

immediately issue a refund check for $2 to the patient

Question 77

The clinic manager has asked you, the administrative medical assistant, to prepare a report that details claims or patient accounts that are 90 days past due. What type of report will you run?

Answer 77

aging

Question 78

The process of collecting delinquent accounts begins with establishing how much is owed and:

Answer 78

how long the amount owed has been outstanding.

Question 79

You have received a check for $124 from an insurance company that needs to be allocated to a patient account. This means you need to:

Answer 79

apply $124 to the patient's balance due.

Question 80

When preparing a claim using EMR software, what will cause a claim to be "not clean" for billing?

Answer 80

missing codes

Question 81

The unique identifier assigned to a claim by the payer is known as the:

Answer 81

Internal Control Number

Question 82

Jason Klein has a primary insurance plan and a secondary insurance plan that will be billed for any services provided by your clinic. When you submit the claim, you should follow which of the following processes?

Answer 82

Submit the claim to the primary insurance company. Once the payment is received from the primary insurance, then send the claim with the EOB to the secondary insurance company.

Question 83

All of the following statements regarding the explanation of benefits (EOB)/remittance advice (RA)/electronic remittance advice (ERA) are true EXCEPT:

Answer 83

every EOB/RA is one check with one payment for one patient.

Question 84

The Explanation of Benefits contains all of the following information EXCEPT:

Answer 84

diagnostic codes

Question 85

What must happen if an insurance check indicates that a payment of "zero" was made?

Answer 85

The amount still needs to be posted to the account, and the reason.