Guest Interaction - VIPs & Regulars

Question 1

Do regular guests come often?

Answer 1

Yes

Regular guests are expected to visit frequently.

Question 2

Should names be remembered?

Answer 2

Yes

Remembering names enhances guest experience.

Question 3

Should appearance be noted?

Answer 3

Yes

Noting appearance helps in recognizing guests.

Question 4

Is familiarization important?

Answer 4

Yes

Familiarization with guests improves service quality.

Question 5

Is there a VIP tier system?

Answer 5

Yes

A tier system is in place for VIP guests.

Question 6

How many tiers are there?

Answer 6

3

The system consists of three distinct tiers.

Question 7

What are the tiers?

Answer 7

• 1*
• 2*
• 3*

Each tier represents a different level of VIP status.

Question 8

Should guests know about tiers?

Answer 8

No

Guests are not informed about the tier system.

Question 9

Are different approaches used?

Answer 9

Yes

Different strategies are applied based on guest tiers.

Question 10

What’s always accommodated?

Answer 10

VIP-bookings

VIP bookings are prioritized in service.

Question 11

What’s not allowed?

Answer 11

No-outby/For-VIPs

Restrictions apply to non-VIP guests.

Question 12

Are profile notes important?

Answer 12

Yes

Profile notes are crucial for personalized service.

Question 13

Where are notes kept?

Answer 13

SevenRooms

Notes are stored in the SevenRooms system.

Question 14

What’s in notes?

Answer 14

Preferences

Notes include guest preferences for tailored service.

Question 15

Is future service tailored?

Answer 15

Yes

Future service is customized based on notes.

Question 16

Is VIP recognition important?

Answer 16

Yes

Recognizing VIPs enhances their experience.

Question 17

Will staff hear names?

Answer 17

Yes/In-briefings

Staff are briefed on guest names for better service.

Question 18

Should staff be familiar?

Answer 18

Yes

Staff familiarity with guests is encouraged.

Question 19

Is repeat custom important?

Answer 19

Yes

Repeat customers are valued for business sustainability.

Question 20

Should rapport be built?

Answer 20

Yes

Building rapport is essential for guest satisfaction.