Payment Processing

Question 1

Should bills be checked?

Answer 1

Yes

Ensures accuracy before presenting to guests.

Question 2

When should bills be checked?

Answer 2

Before-break/Before-handing-over

Timing is crucial for service efficiency.

Question 3

Should handover colleague be told?

Answer 3

Yes

Communication is key for smooth transitions.

Question 4

Who must check bill before presenting?

Answer 4

Section-waiter/Sommelier

Responsible for ensuring bill accuracy.

Question 5

Should bill folder be clean?

Answer 5

Yes

A clean folder reflects professionalism.

Question 6

What goes in bill folder?

Answer 6

Business-card

Provides contact information for guests.

Question 7

How many EFTPOS terminals are there?

Answer 7

6

Multiple terminals facilitate payment processing.

Question 8

Where is host desk terminal?

Answer 8

Host-desk

Central location for managing transactions.

Question 9

Where is Flinders station terminal?

Answer 9

Flinders-St-station

Specific terminal location for payments.

Question 10

Where is Russell station terminal?

Answer 10

Russell-St-station

Another designated terminal for transactions.

Question 11

Where is front bar terminal?

Answer 11

Front-Bar-station

Terminal located in the front bar area.

Question 12

How many at bar station?

Answer 12

2

Ensures efficient service at the bar.

Question 13

Should terminal be returned?

Answer 13

Yes/Charge-cradle

Proper handling of equipment is essential.

Question 14

When to replace EFTPOS roll?

Answer 14

Pink-line

Indicates when the roll is nearing its end.

Question 15

What happens if paper runs out?

Answer 15

Transaction-cancelled

No receipt can be issued without paper.

Question 16

How is cash taken?

Answer 16

To-host-desk

Centralized cash handling for security.

Question 17

Who processes cash?

Answer 17

Host/Manager

Designated personnel for cash transactions.

Question 18

Should change be returned?

Answer 18

Yes/Unless-told-keep

Standard practice unless specified otherwise.

Question 19

How is Gimlet voucher purchased?

Answer 19

Online/Host-desk

Options for acquiring vouchers.

Question 20

What should be checked on voucher?

Answer 20

Date/Amount

Ensures validity and correctness.

Question 21

When alert manager for voucher?

Answer 21

Purchased-within-7-days

Recent purchases require verification.

Question 22

Why alert for recent purchase?

Answer 22

ID-verification/Fraud-prevention

Protects against misuse of vouchers.

Question 23

If voucher on phone?

Answer 23

Record-number/Don’t-take-phone

Ensures proper tracking of vouchers.

Question 24

Who processes voucher?

Answer 24

Host/Manager

Responsible for handling voucher transactions.

Question 25

What if **voucher covers entire bill**?

Answer 25

Guest-decides/Buy-more-or-keep ## Footnote Options available for the guest.

Question 26

What's **Third Party Form**?

Answer 26

Another-person-credit-card ## Footnote Allows third-party payments.

Question 27

Who processes **Third Party**?

Answer 27

Host ## Footnote Designated personnel for third-party transactions.

Question 28

What should be **double-checked**?

Answer 28

Payment-taken-off ## Footnote Ensures accuracy in billing.

Question 29

What **gift cards** are accepted?

Answer 29

Good-Food/The-Restaurant ## Footnote Specific brands accepted for payment.

Question 30

What colour **Good Food cards**?

Answer 30

White/Gold ## Footnote Indicates valid gift card types.

Question 31

What about **black Good Food cards**?

Answer 31

Not-accepted ## Footnote Invalid for transactions.

Question 32

Are **Broadsheet cards** accepted?

Answer 32

Yes ## Footnote Valid for payment at the establishment.

Question 33

Where to buy **Broadsheet**?

Answer 33

Online/Major-retailers ## Footnote Options for purchasing Broadsheet cards.

Question 34

What format **Broadsheet**?

Answer 34

Physical/Digital ## Footnote Available in multiple formats.

Question 35

Are **Gourmet Traveller** accepted?

Answer 35

Not-at-Gimlet ## Footnote Specific exclusions for gift cards.