Gimlet > RSA > Flashcards

RSA Flashcards

(79 cards)

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1
Q

Should incident be documented?

A

Yes

Documentation is crucial for accountability and future reference.

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2
Q

How is incident documented?

A
  • Written
  • Shift-report
  • Incident-report

Proper documentation methods ensure clarity and consistency.

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3
Q

What should be included in the documentation?

A
  • Behaviour
  • Actions-taken

Including these elements provides a comprehensive overview of the incident.

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4
Q

Should documentation be kept?

A

Yes

Retaining documentation is essential for future reference and training.

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5
Q

Is reference important?

A

Yes

References help in understanding past incidents and improving responses.

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6
Q

Can documentation be used for training?

A

Yes

Documentation can serve as a learning tool for staff.

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7
Q

If future incidents occur, what should be done?

A

Reference-on-file

Keeping a reference helps in managing similar situations effectively.

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8
Q

Should staff be followed up after an incident?

A

Yes

Follow-up provides feedback and support to staff.

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9
Q

Why follow up with staff?

A
  • Feedback
  • Support

Follow-up is essential for staff development and morale.

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10
Q

Must RSA be complied with?

A

Yes

Compliance with RSA is a legal requirement.

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11
Q

Should managers know RSA?

A

Yes

Managers must be knowledgeable to enforce compliance.

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12
Q

Must actions follow RSA?

A

Yes

Actions taken must align with RSA guidelines.

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13
Q

Do all bar staff need RSA training?

A

Yes/Legally

RSA training is mandatory for all staff serving alcohol.

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14
Q

Must RSA be current?

A

Yes

Keeping RSA knowledge up-to-date is crucial for compliance.

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15
Q

Should managers get training?

A

Yes

Training helps managers effectively handle incidents.

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16
Q

What should training focus on?

A
  • Identify-signs
  • De-escalate
  • RSA-compliance

These areas are vital for responsible service of alcohol.

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17
Q

Should cessation be positive?

A

Yes

A positive cessation approach helps maintain customer relationships.

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18
Q

For whom should cessation be positive?

A
  • Guest
  • Staff
  • Business

Positive interactions benefit all parties involved.

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19
Q

When should staff be informed about RSA?

A

Onboarding

Early training ensures staff are prepared from the start.

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20
Q

Should training be ongoing?

A

Yes

Continuous training keeps staff updated on best practices.

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21
Q

Is knowledge important in RSA compliance?

A

Yes

Knowledge is key to effectively managing alcohol service.

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22
Q

Can situations be prevented?

A

Hopefully

Proactive measures can reduce the likelihood of incidents.

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23
Q

Is vigilance key in managing intoxicated guests?

A

Yes

Being vigilant helps identify and address issues early.

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24
Q

Is safety paramount in RSA practices?

A

Yes

Ensuring safety is the primary goal of RSA compliance.

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25
Should **wine bottles** be removed from tables?
Yes ## Footnote Removing wine prevents self-service and overconsumption.
26
Why remove wine from tables?
Prevent-self-service ## Footnote This measure helps control alcohol consumption.
27
What should be prioritized to manage consumption?
Slower-consumption ## Footnote Slowing consumption helps mitigate intoxication risks.
28
How to slow consumption?
* Speed-food * Offer-food * Slow-drinks * Smaller-pours * Water ## Footnote These strategies encourage responsible drinking.
29
Should the manager stay **vigilant**?
Yes ## Footnote Vigilance is essential for monitoring guest behavior.
30
If a guest is visibly intoxicated, what should happen?
Immediate-cessation ## Footnote Immediate action is necessary to ensure safety.
31
Is cessation like an **allergy** response?
Yes ## Footnote Cessation should be handled delicately, similar to managing allergies.
32
Should staff be **alerted** if a guest is intoxicated?
Yes ## Footnote Alerting staff ensures a coordinated response.
33
If in doubt about serving a guest, what should staff do?
Don't-serve ## Footnote Erring on the side of caution is crucial.
34
Who interacts with an intoxicated guest?
* Manager * Section-waiter-with-approval ## Footnote Designated staff should handle sensitive situations.
35
Must the approach to an intoxicated guest be discussed?
Yes/With-manager ## Footnote Discussing the approach ensures consistency and effectiveness.
36
Should the manager express **concern** to the guest?
Yes ## Footnote Expressing concern shows care for the guest's well-being.
37
Should observations about intoxicated guests be **shared**?
Yes ## Footnote Sharing observations helps in making informed decisions.
38
Should **assistance** be offered to intoxicated guests?
Yes ## Footnote Offering assistance demonstrates responsibility and care.
39
What are examples of assistance for intoxicated guests?
* Transportation * Water * Food ## Footnote Providing assistance helps ensure guest safety.
40
Should cessation of service **surprise** the guest?
No ## Footnote Guests should be informed and understand the reasons for cessation.
41
Is correct handling of intoxicated guests **important**?
Yes ## Footnote Proper handling ensures safety and compliance.
42
Must **disabilities** be ruled out before refusing service?
Yes/Before-refusing ## Footnote Ensuring no disabilities are present is crucial for fair treatment.
43
Should the decision to refuse service be **explained** to the guest?
Yes ## Footnote Clear explanations help maintain understanding and respect.
44
Should **alternative drinks** be offered to guests?
Yes ## Footnote Offering alternatives shows consideration for the guest.
45
What are some **alternatives** to alcoholic drinks?
* Water * Non-alcoholic ## Footnote Providing alternatives helps guests remain hydrated and safe.
46
Is **safety** important in RSA practices?
Yes ## Footnote Safety is the primary concern in responsible service.
47
If a guest becomes **disruptive**, what should happen?
Escalate ## Footnote Disruptive behavior requires immediate attention and action.
48
Should a disruptive guest be asked to **leave**?
Maybe/If-disruptive ## Footnote Decisions should be based on the severity of the disruption.
49
Is **assistance** provided to guests who are asked to leave?
Yes ## Footnote Providing assistance ensures the guest's safety and dignity.
50
Should the manager remain **calm** during incidents?
Yes ## Footnote A calm demeanor helps de-escalate tense situations.
51
Should the manager be **professional** when handling incidents?
Yes ## Footnote Professionalism is key to maintaining respect and authority.
52
What's the **priority** in RSA practices?
* Safety * Comfort-of-all ## Footnote Ensuring safety and comfort is essential for all guests.
53
Who identifies **intoxicated guests**?
* Managers * FOH-staff ## Footnote Staff should be trained to recognize signs of intoxication.
54
Should staff be **vigilant** in monitoring guests?
Yes ## Footnote Vigilance is crucial for early identification of potential issues.
55
Should observations about intoxicated guests be **reported**?
Yes/To-manager ## Footnote Reporting ensures appropriate action is taken.
56
When should **reporting** happen?
Priority ## Footnote Timely reporting is essential for effective management.
57
What are signs of **intoxication**?
* Slurred-speech * Unsteady-gait * Aggressive * Loud ## Footnote Recognizing these signs helps in managing intoxicated guests.
58
Can **disabilities** mimic signs of intoxication?
Yes ## Footnote Understanding this is important for fair treatment.
59
Is it important to know that disabilities can mimic intoxication?
Yes ## Footnote Awareness helps prevent misjudgment of guests.
60
What's considered **disruptive behaviour**?
* Arguments * Harassment * Refusal ## Footnote Identifying disruptive behavior is crucial for maintaining order.
61
What's the **objective** in managing intoxicated guests?
Safety ## Footnote The primary goal is to ensure the safety of all guests.
62
Is managing intoxicated guests **RSA-related**?
Yes ## Footnote RSA guidelines provide a framework for responsible service.
63
Should **observation** of intoxicated guests be documented?
Yes ## Footnote Documentation aids in accountability and future training.
64
Who is primarily responsible for managing intoxicated guests?
Manager ## Footnote The manager holds ultimate responsibility for guest safety.
65
Should assessment of intoxicated guests be **discreet**?
Yes ## Footnote Discretion helps maintain the dignity of the guest.
66
If intoxication is suspected, what should be done?
Assess ## Footnote A thorough assessment is necessary to determine the appropriate action.
67
Should the situation be **prioritized**?
Yes ## Footnote Prioritizing ensures timely intervention.
68
Should other duties be **handed off** to colleagues during an incident?
Yes/To-colleagues ## Footnote Delegating responsibilities allows for focused management of the situation.
69
Is **management focus** needed during incidents?
Yes ## Footnote Active management is crucial for effective resolution.
70
Can junior staff handle incidents involving intoxication?
No/Manager-responsibility ## Footnote Managers should oversee such situations to ensure proper handling.
71
Should **beverage service** be restricted for intoxicated guests?
Yes ## Footnote Restricting service is essential for guest safety.
72
Who serves when beverage service is restricted?
* Manager * Section-waiter ## Footnote Designated staff should manage service restrictions.
73
Should staff be told about service restrictions **discreetly**?
Yes ## Footnote Discretion helps maintain guest dignity.
74
Should rapport be **established** with guests?
Yes ## Footnote Building rapport fosters positive interactions.
75
Is **approaching** intoxicated guests important?
Yes ## Footnote A thoughtful approach can help de-escalate situations.
76
Should the approach to guests be **polite**?
Yes ## Footnote Politeness is essential for maintaining respect.
77
Should the approach be **non-confrontational**?
Yes ## Footnote Non-confrontational approaches help in managing sensitive situations.
78
Is **de-escalation** important when dealing with intoxicated guests?
Yes ## Footnote De-escalation techniques can prevent conflicts.
79
Should concern for the guest's well-being be **expressed**?
Yes/For-well-being ## Footnote Expressing concern shows care and can help in managing the situation.
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