Tips Policy

Question 1

What’s new FOH employee tip %?

Answer 1

25%

This is the standard tip percentage for new Front of House employees.

Question 2

When do new employees get 25%?

Answer 2

Before-knowledge-test

New employees receive this tip percentage prior to completing their knowledge test.

Question 3

What if hired before March 2024?

Answer 3

Retain-current-bracket

Employees hired before this date will keep their existing tip bracket.

Question 4

What does kitchen receive?

Answer 4

20%

This is the tip percentage allocated to kitchen staff.

Question 5

How is kitchen 20% distributed?

Answer 5

Amongst-team

The kitchen tip percentage is shared among the team members.

Question 6

What do reservations get?

Answer 6

$20/day

This is the daily tip amount for reservations staff.

Question 7

How many tests per week?

Answer 7

1

Employees are allowed to take one test each week.

Question 8

When do tests occur?

Answer 8

9am-11am

Tests are scheduled during this time frame.

Question 9

Which day?

Answer 9

Once-weekly

Tests are conducted once a week.

Question 10

How to book test?

Answer 10

Email-tiptest@gimlet.melbourne

Employees must use this email to schedule their tests.

Question 11

What’s POOR answer score?

Answer 11

-0.5

This score indicates a poor response on the test.

Question 12

What’s GOOD answer score?

Answer 12

0.5

This score reflects a good response on the test.

Question 13

What’s EXCELLENT score?

Answer 13

1

This score indicates an excellent response on the test.

Question 14

What score range is FAIL?

Answer 14

-1-to-0.5

Scores within this range indicate a failure on the test.

Question 15

What range is 50% tips?

Answer 15

0.51-0.65

This score range corresponds to receiving 50% of the tips.

Question 16

What range is 75% tips?

Answer 16

0.66-0.80

This score range corresponds to receiving 75% of the tips.

Question 17

What range is 100% tips?

Answer 17

0.81-1

This score range corresponds to receiving 100% of the tips.

Question 18

How soon can employee retest?

Answer 18

90-days

Employees must wait 90 days before retesting.

Question 19

Is retest same process?

Answer 19

Yes

The retesting process follows the same procedure as the initial test.

Question 20

What if working less than 4 hours?

Answer 20

50%-of-bracket

Employees working less than 4 hours receive 50% of their tip bracket.

Question 21

What’s a short shift?

Answer 21

Less-than-4-hours

A shift is considered short if it is less than 4 hours.

Question 22

Is bar prep considered short shift?

Answer 22

Yes

Bar prep shifts are classified as short shifts.

Question 23

When is annual verification?

Answer 23

June-September

This is the period for annual verification of employee compliance.

Question 24

Is verification online?

Answer 24

Yes

The verification process is conducted online.

Question 25

Is it **supervised**?

Answer 25

No ## Footnote The verification process does not require supervision.

Question 26

What score **voids tips**?

Answer 26

Less-than-75% ## Footnote Scores below 75% result in voided tips.

Question 27

What if **test not completed**?

Answer 27

Tips-voided ## Footnote If the test is not completed, tips will be voided.

Question 28

What happens after **voiding**?

Answer 28

Restart-at-25%/Test-again ## Footnote After voiding, the employee restarts at 25% and must retest.

Question 29

Should **results be communicated**?

Answer 29

Yes/Promptly ## Footnote Results should be communicated promptly to employees.

Question 30

When should employees be told?

Answer 30

Promptly ## Footnote Employees should be informed of their results promptly.

Question 31

Is **compliance important**?

Answer 31

Yes ## Footnote Compliance with policies is crucial for operational integrity.

Question 32

Who should **concerns go to**?

Answer 32

Management ## Footnote Any concerns should be directed to management.

Question 33

Is **policy reviewed**?

Answer 33

Yes/Periodically ## Footnote The policy is reviewed periodically to ensure relevance and effectiveness.