What are the 3 qualities that make business writing different from other writing?
-purposeful
-economical
-audience oriented
What are the 5 elements of stage 1: planning
Goals
Audience
Information
Analysis and organization
Form, channel and format
What are the 3 categories of business communication?
Internal operational
Personal
External operational
Who are the 3 types of audiences to consider in business writing?
Primary
Secondary
Hidden audiences
What are 3 types of organizational structure that can affect communication.
Hierachal
Flat
Matrix structure
What are some characteristics that’s affect organizational structure?
Purpose
Customer base
Size and structure
Geography
Diversity
Values and management style
What’s is an example of a form with high richness in communacation?
Face to face or phone conversations
What are the components of a formal business letter
Return adress
Date line
Inside address
Salutation
Body
Complimentary close
Signature block
When is email appropriate as a communication channel
Short requests
Multiple receivers
Messages that must be archived
Cover for attachments
