Lecture 4

Question 1

What is the you view in business communication?

Answer 1

Focusing on the audiences perspective and benefits rather than the writers

Question 2

What is a good way to make a refusal or bad news sound more courteous?

Answer 2

Promote goodwill and emphasize positive elements

Question 3

Why is the active voice often preferred in business writing over the passive voice

Answer 3

It’s clearer, more direct, and places responsibility where it belongs.