Merchant Flashcards by J Heij

Q

Wat is management control?

A

Gedrag sturen richting organisatiedoelen.

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Q

Waarom nodig?

A

Mensen handelen niet automatisch in belang organisatie.

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Q

3 controlproblemen?

A

Direction, motivation, limitations.

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Q

Wat is lack of direction?

A

Onduidelijkheid over verwachtingen.

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Q

Motivational problem?

A

Eigenbelang vs organisatie.

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Q

Personal limitations?

A

Gebrek aan kennis/vaardigheden.

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Q

Wat zijn result controls?

A

Belonen op basis van prestaties.

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Q

Wat zijn action controls?

A

Gedrag direct sturen.

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Q

Wat zijn cultural controls?

A

Gedrag sturen via normen en waarden.

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Q

Kernboodschap Merchant?

A

Gedrag centraal in control.

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