McDonald’s > ⭐ Qualité & Satisfaction Client > Flashcards

⭐ Qualité & Satisfaction Client Flashcards

(5 cards)

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1
Q

Satisfaction client

A

Qualité + rapidité + attitude.

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2
Q

Réclamation client

A

Écouter, s’excuser, corriger.

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3
Q

Erreur à éviter

A

Contredire le client.

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4
Q

Vision long terme

A

Client fidèle > vente immédiate.

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5
Q

Responsabilité manager

A

Transformer problème en opportunité.

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