Chapter 11 Flashcards

(68 cards)

1
Q

Human Resource Management (HRM)

A

the process of finding, developing, and keeping the right people to form a qualified workforce

  • Exist withing a complex legal environment
    1. major federal employment laws that affect human resource practice
    2. adverse impact as it relates to employment discrimination
    3. laws regarding sexual harassment in the workplace
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2
Q

Major Federal Employment Laws

A
  • Fair Labor Standards Act (FLSA) of 1938: Establishes the federal minimum wage and rules related to overtime pay (eligibility and rates), recordkeeping, and child labor.
  • Equal Pay Act of 1963: Prohibits unequal pay for males and females doing substantially similar work.
  • Title VII of the Civil Rights Act of 1964: Prohibits employment discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, or national origin.
  • Age Discrimination in Employment Act of 1967: Prohibits discrimination in employment decisions against persons age 40 and older.
  • Pregnancy Discrimination Act of 1978: Prohibits discrimination in employment against pregnant women.
  • Americans with Disabilities Act of 1990: Prohibits discrimination on the basis of physical or mental disabilities.
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3
Q

Major Federal Employment Laws - Pt 2

A
  • Civil Rights Act of 1991: Strengthened the provisions of the Civil Rights Act of 1964 by providing for jury trials and punitive damages.
  • Family and Medical Leave Act of 1993: Permits workers to take up to 12 weeks of unpaid leave for pregnancy and/or birth of a new child, adoption, or foster care of a new child; illness of an immediate family member; or personal medical leave.
  • Uniformed Services Employment and Reemployment Rights Act of 1994: Prohibits discrimination against those serving in the armed forces reserve, the National Guard, and other uniformed services; guarantees that civilian employers will hold and then restore civilian jobs.
  • Genetic Information Nondiscrimination Act of 2008: Prohibits discrimination on
    the basis of genetic information.
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4
Q

Labor Laws

A

Regulate the interaction between management and labor unions that
represent groups of employees

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5
Q

Occupational Safety and Health Administration (OSHA)

A

Sets safety and health standards for employers and conducts inspections to determine whether those standards are being met

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6
Q

Bona fide occupational qualification (BFOQ)

A

an exception in employment law
that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are “reasonably necessary to the normal operation of that particular business.” BFOQs are strictly monitored by the Equal Employment Opportunity Commission

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7
Q

Disparate treatment

A

intentional discrimination that occurs:
* when people are purposely not given the same hiring, promotion, or
membership opportunities
* because of their race, color, sex, sexual orientation, gender identity,
age, ethnic group, national origin, or religious beliefs

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8
Q

Adverse impact

A

unintentional discrimination that occurs when members of a particular race, sex, sexual orientation, gender identity, or ethnic group are unintentionally harmed or disadvantaged

  • because they are hired, promoted, or trained (or any other employment decision) at
    substantially lower rates than others
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9
Q

Four-fifths (or 80 percent) rule

A

a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact

  • a violation of this rule occurs when the impact ratio is less than 80 percent, or four- fifths
  • Impact ratio is calculated by dividing the decision ratio for a protected group by the decision ratio for a nonprotected group
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10
Q

Sexual harassment

A

a form of discrimination in which
unwelcome sexual advances, requests for sexual favors, or
other verbal or physical conduct of a sexual nature occurs while
performing one’s job

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11
Q

Quid pro quo sexual harassment

A

a form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping one’s job, depend on whether an individual submits to sexual harassment

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12
Q

Hostile work environment

A

a form of sexual harassment in
which unwelcome and demeaning sexually related behavior
creates an intimidating and offensive work environment

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13
Q

Recruiting

A

he process of developing a pool of qualified job applicants

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14
Q

Job Analysis

A

a purposeful, systematic process for collecting information on the important work-related aspects of a job

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15
Q

Job Description

A

a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job

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16
Q

Job Specifications

A

a written summary of the qualifications needed to successfully perform a particular job

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17
Q

Internal recruiting

A

the process of developing a pool of
qualified job applicants from people who already work in the
company

  • Job posting—a procedure for advertising job openings within the
    company to existing employees
  • Career path—a planned sequence of jobs through which employees
    may advance within an organization
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18
Q

External recruiting

A

the process of developing a pool of qualified job applicants from outside the company

  • Advertising
  • Employee referrals
  • Walk-ins, outside organizations, and employment services
  • Special events
  • Social media, Internet job sites, and career portals on company websites
  • Identifying passive candidates, people not actively seeking a job but might be receptive to a change
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19
Q

Selection

A

the process of gathering information about job applicants
to decide who should be offered a job

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20
Q

Validation

A

the process of determining how well a selection test or procedure predicts future job performance

  • the better or more accurate the prediction of future job performance, the
    more valid a test is said to be
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21
Q

Selection Procedures

A
  1. Application forms and résumés
  2. Employment references
  3. Background checks
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22
Q

Human resource information system (HRIS)

A

a computerized system
for gathering, analyzing, storing, and disseminating information related to the HRM process

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23
Q

Employment references

A

sources such as previous employers
or coworkers who can provide job-related information about job
candidates

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24
Q

Background checks

A

procedures used to verify the
truthfulness and accuracy of information that applicants provide
about themselves and to uncover negative, job-related background information not provided by applicants

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25
Topics to Avoid in an Interview
1. Children 2. Age 3. Disabilities 4. Physical characteristics 5. Name 6. Citizenship 7. Lawsuits 8. Arrest records 9. Smoking 10.AIDS/HIV 11. Religion 12.Genetic Information
26
Specific ability tests (aptitude tests)
tests that measure the extent to which an applicant possesses the particular kind of ability needed to do a job well
27
Cognitive ability tests
tests that measure the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude
28
Biographical data (biodata)
extensive surveys that ask applicants questions about their personal backgrounds and life experiences
29
Personality test
an assessment that measures the extent to which an applicant possesses different kinds of job-related personality dimensions
30
Work sample tests
tests that require applicants to perform tasks that are actually done on the job
31
Assessment centers
a series of managerial simulations, graded by trained observers, that are used to determine applicants’ capability for managerial work * In-basket exercises, role-plays, small-group presentations, and leaderless group discussions
32
Selection Tests
1. Specific ability tests (aptitude) 2. Cognitive ability tests 3. Biographical data (biodata) 4. Personality test 5. Work Sample tests 6. Assessment centers
33
Interview
a selection tool in which company representatives ask job applicants job-related questions to determine whether they are qualified for the job
34
Unstructured Interview
interviews in which interviewers are free to ask the applicants anything they want
35
Structured interviews
interviews in which all applicants are asked the same set of standardized questions, usually including situational, behavioral, background, and job-knowledge questions * When conducted properly, structured interviews can lead to much more accurate hiring decisions * Good for assessing applicants’ interpersonal skills * Work particularly well with cognitive ability tests
36
Training
developing the skills, experience, and knowledge employees need to perform their jobs or improve their performance
37
Needs assessment
the process of identifying and prioritizing the learning needs of employees
38
Training Process
* determine specific training needs * select appropriate training methods * evaluate training (based on reactions, learning, behavior, and results)
39
Training Objectives and Methods
Impart information and knowledge * Films and videos * Lectures * Planned readings Develop analytical and problem-solving skills * Case studies * Coaching and mentoring * Group discussions Practice, learn, or change job behaviors * On-the-job training * Role-playing * Simulations, virtual reality, and games * Vestibule training Interactive Computer-based learning
40
Performance appraisal
the process of assessing how well employees are doing their jobs Used to: * Make administrative decisions * Provide feedback for employee development * Evaluate human resource programs * Document performance ratings and decisions
41
Most common rating errors in measuring job performance
* central tendency error—all workers are rated as average or in the middle of the scale * halo error—all workers are rated as performing at the same level (good, bad, or average) in all parts of their jobs * leniency error—all workers are rated as performing particularly well
42
Ways to Improve Performance Appraisal Measures
1. performance measures 2. Subjective performance measures 3. Behavior observation scales (BOSs) 4. Rater training
43
Objective performance measures
measures of job performance that are easily and directly counted or quantified
44
Subjective performance measures
measures of job performance that require someone to judge or assess a worker’s performance
45
Behavior observation scales (BOSs)
rating scales that indicate the frequency with which workers perform specific behaviors that are representative of the job dimensions critical to successful job performance
46
Rater Training
training performance appraisal raters in how to avoid rating errors and increase rating accuracy
47
360-degree feedback
a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and coworkers, and the employees themselves * To make performance reviews more comfortable and productive, managers should 1. separate developmental feedback (designed to improve future performance) from administrative feedback (used as a reward for past performance) 2. base appraisal feedback on employee self-appraisals 3. review feedback and how employees will address it
48
Compensation
the financial and nonfinancial rewards that organizations give employees in exchange for their work
49
Employee separation
the voluntary or involuntary loss of an employee
50
Compensation issues
* Compensation decisions that managers must make * Termination * Downsizing * Retirement * Turnover
51
Job evaluation
a process that determines the worth of each job in a company by evaluating the market value of the KSAs needed to perform it
52
Compensation decisions include
* Pay level—whether to pay workers at a level that is below, above, or at current market wages * Pay variability—extent to which employees’ pay varies with individual and organizational performance * Pay structure—level of pay for specific employees’ work/experience
53
Pay-Variability Options
* Piecework * Commission * Profit sharing * Employee stock ownership plan (ESOP) * Stock options
54
Piecework
a compensation system in which employees are paid a set rate for each item they produce
55
Commission
a compensation system in which employees earn a percentage of each sale they make
56
Profit sharing
a compensation system in which a company pays a percentage of its profits to employees in addition to their regular compensation
57
Employee stock ownership plan (ESOP)
a compensation system that awards employees shares of company stock in addition to their regular compensation
58
Stock options
a compensation system that gives employees the right to purchase shares of stock at a set price, even if the value of the stock increases above that price
59
Pay-Structure Options
1. Hierarchical pay structures * large differences in pay between jobs or organizational levels * work best when clear links can be drawn between individual performance and individual rewards 2. Compressed pay structures * typically have fewer pay levels and smaller differences in pay between levels * work best for interdependent work, which requires employees to work together 3. Middle ground: combining hierarchical and compressed pay structures by giving ordinary workers the chance to earn more through ESOPs, stock options, and profit sharing
60
firing should not be the first option
* Employees should have ample warning and must be specifically informed of problematic behaviors * Termination should be for a good reason
61
62
Wrongful discharge
a legal doctrine that requires employers to have a job-related reason to terminate employees
63
Downsizing
the planned elimination of jobs in a company * Outplacement services: employment-counseling services offered to employees who are losing their jobs because of downsizing
64
Early retirement incentive programs (ERIPs)
programs that offer financial benefits to employees to encourage them to retire early
65
Phased retirement
employees transition to retirement by working reduced hours over a period of time before completely retiring
66
Employee turnover
loss of employees who voluntarily choose to leave the company * Losing too many high performers means the company should determine the reasons and find ways to reduce the loss of valuable employees
67
Functional turnover
loss of poor-performing employees who voluntarily choose to leave a company
68
Dysfunctional turnover
loss of high-performing employees who voluntarily choose to leave a company * Influencing functional and dysfunctional turnover may best be accomplished by linking pay directly to performance