1
Q
What is the Balanced Scorecard?
A
A framework measuring performance using financial and non-financial perspectives.
2
Q
What are the four perspectives of the Balanced Scorecard?
A
Financial; Customer; Internal business; Innovation and learning.
3
Q
When should the Balanced Scorecard be used in an exam?
A
When financial measures alone are insufficient.
4
Q
What are KPIs?
A
Measures used to monitor achievement of critical success factors.
5
Q
When should KPIs be used in an exam?
A
When evaluating strategic performance.
BST ACA
flashcards
Decks in class (16)
# Cards
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Chapter 2 - Strategy and Business13
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Chapter 3 - Purpose and Stakeholders8
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Chapter 4 - Macro Environment8
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Chapter 5 - Industry Environment6
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Chapter 6 - Strategic Capability11
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Chapter 7 - Strategic Options9
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Chapter 8 - International Strategy16
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Chapter 9 - Strategy and Structure8
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Chapter 10 - Risk Management5
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Chapter 12 - Performance Measurement5
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Chapter 13 - Information Systems8
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Chapter 14 - Innovation and Technology10
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Chapter 15 - Change Management4
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Chapter 16 - Ethics and ESG4
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Summary Chapter - Models36
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Model Recognition Tests72
