What are Critical Success Factors (CSFs)?
Key areas where an organisation must perform well to succeed.
When should CSFs be used in an exam?
When identifying what drives success in an organisation or industry.
What is the 9Ms model used for?
Conducting a resource audit.
What are the 9Ms?
Men; Money; Machines; Materials; Markets; Methods; Management; MIS; Make-up.
When should the 9Ms model be used in an exam?
When analysing internal resources and constraints.
What are Core Competences?
Activities and processes that provide sustainable competitive advantage.
When should Core Competences be used in an exam?
When evaluating long-term competitive advantage.
What is Porter’s Value Chain?
A model analysing activities that add value to products or services.
When should Value Chain analysis be used in an exam?
When analysing cost leadership or differentiation internally.
What is the BCG Matrix used for?
Analysing product portfolios and allocating resources.
When should the BCG Matrix be used in an exam?
When evaluating product mix and investment decisions.