Chapter 16

Question 1

Who is responsible for training employees in emergency evacuation of hotels and motels?

Answer 1

Owner or administrator

Question 2

Which of the following statements is MOST accurate regarding computer records?

Answer 2

They greatly increase efficiency and accuracy in records management and retention.

Question 3

Who should the inspector invite to accompany the inspector during the inspection?

Answer 3

The building owner/occupant

Question 4

What should inspectors display or have available for immediate review when arriving for an inspection?

Answer 4

Identification

Question 5

Which of the elements of a facility emergency evacuation plan includes primary and secondary routes of exit from a structure?

Answer 5

Evacuation routes

Question 6

Which of the following provides the BEST example of an occupancy with a complex emergency evacuation drill?

Answer 6

Health care facility

Question 7

Inspectors following the same sequence for similar types of occupancies increases the:

Answer 7

consistency of the inspection process.

Question 8

The emphasis of emergency evacuation drills in educational facilities is placed on:

Answer 8

orderly evacuation.

Question 9

Emergency evacuation drills in health care facilities are conducted:

Answer 9

quarterly on each shift.

Question 10

Which of the elements of a facility emergency evacuation plan includes supervision of the evacuation process?

Answer 10

Monitor duties

Question 11

What should an inspector do when an owner/occupant denies access to the property to be inspected?

Answer 11

Document the action and follow departmental protocols for securing permission to obtain legal access.

Question 12

What should an inspector do if none of the violations have been corrected and no effort has been made by the owner/occupant to correct the violations?

Answer 12

Issue a final notice with a date for another inspection

Question 13

What method should an inspector establish in order to better identify unsafe conditions or behaviors?

Answer 13

Consistent

Question 14

How can an inspector overcome prejudice when listening?

Answer 14

Focus on the message and not the sender.

Question 15

Maps showing facility evacuation routes are given to each employee and posted:

Answer 15

in conspicuous locations.

Question 16

What does an inspector focus on during a follow-up inspection?

Answer 16

Problem areas from the first inspection

Question 17

Which basic element of a communication model contains a meaning, idea or concept that a speaker is attempting to communicate?

Answer 17

Message

Question 18

What should an inspector be prepared to issue regarding an inspection site for extremely hazardous conditions?

Answer 18

Cease-and-desist order

Question 19

For a complex complaint, experts may recommend:

Answer 19

several courses of action to reach a solution.

Question 20

Ideally, inspection records should be maintained for _____ properties or facilities within a jurisdiction.

Answer 20

all

Question 21

A large portion of inspector communication involves:

Answer 21

listening.

Question 22

When inspecting areas that involve noisy operations, it may be necessary to:

Answer 22

take notes.

Question 23

When is photographic documentation particularly helpful regarding an inspection?

Answer 23

When documenting violations that may result in a citation or legal action

Question 24

What serve as official records of an inspection and form the basis for legal action when required?

Answer 24

Letters and reports

Question 25

Which task in Monroe's Motivated Sequence Pattern involves describing the problem and demonstrating a need for a change?

Answer 25

Need

Question 26

Which listening skill consists of decoding a message and assigning meaning to it?

Answer 26

Understanding

Question 27

How can site plan drawings assist an inspector conducting an inspection?

Answer 27

Note location of violations

Question 28

An inspector needs to be proficient in various types of:

Answer 28

written communication.

Question 29

What will a review of the inspection records file reveal about an upcoming inspection?

Answer 29

Types of hazards that may be present

Question 30

To determine whether an administrative warrant to enter a location is needed, an inspector considers the type of occupancy, location within the occupancy, and:

Answer 30

severity of the nature of the complaint.

Question 31

Which task in Monroe's Motivated Sequence Pattern includes describing the solution for the problem and how it will benefit the listener?

Answer 31

Visualization

Question 32

What listening skill involves critically analyzing the message to determine how factual it is?

Answer 32

Evaluating

Question 33

Which verbal skill requires recognizing that the listener may have a different point of view?

Answer 33

Engaging in a dual perspective

Question 34

How many means of access should there be to each cell block in a correctional facility?

Answer 34

2

Question 35

Usually, all e-mail messages that are written by public officials during the performance of their duties are:

Answer 35

official documents.

Question 36

Which of the elements of a memo provides details regarding a topic?

Answer 36

Information

Question 37

What basic element of a communication model gives the path that a message takes?

Answer 37

Medium

Question 38

What are the key elements all emergency evacuation plans should have?

Answer 38

Evacuation routes, monitor duties, and employee/occupant duties

Question 39

Which listening skill focuses on the speaker and ignores other distractions?

Answer 39

Attending

Question 40

Emergency evacuation drills should be conducted in:

Answer 40

all types of occupancies.

Question 41

What is the most difficult aspect of dealing with people while conducting an inspection?

Answer 41

Violation discussions

Question 42

When communicating, what prevents the receiver from fully receiving a message?

Answer 42

Interference

Question 43

When communicating, the greatest distraction is the listener's:

Answer 43

internal voice.

Question 44

What determines whether an inspection is effective or not?

Answer 44

Time spent reviewing the structure or facility inspection records

Question 45

The best way to improve good listening skills is to:

Answer 45

practice.

Question 46

It is recommended that records be maintained on a building or facility:

Answer 46

for its lifetime.

Question 47

Which of the following statements about complex complaints is MOST accurate?

Answer 47

They may require additional time to conduct research

Question 48

When planning for an inspection, the first consideration for an inspector is to:

Answer 48

prepare to conduct the inspection safely.

Question 49

Which of the following is the BEST example of a compliance issue that an inspector may check in an assembly occupancy after hours?

Answer 49

Presence of locked, blocked, or obstructed exits

Question 50

Which of the elements of a facility emergency evacuation plan includes verifying that visitors are accounted for and evacuated?

Answer 50

Occupant duties

Question 51

An inspector should be aware of the facility's occupancy and hazards when evaluating the emergency plan because:

Answer 51

each facility has its own specific issues.

Question 52

An inspector should process and act upon each complaint:

Answer 52

in a consistent manner.

Question 53

What should an inspector do to assist an owner/occupant in finding a solution to remedy a violation?

Answer 53

Refer to the appropriate professional

Question 54

Which of the following is MOST likely to affect the complexity of an emergency plan?

Answer 54

Type of occupancy

Question 55

What type of complaint requires more time and investigation?

Answer 55

Complex

Question 56

If all code violations have been corrected, an inspector should be sure to:

Answer 56

compliment the owner/occupant for taking the appropriate actions.

Question 57

What is the first step in scheduling an inspection?

Answer 57

Contact the facility owner/occupant to determine a mutually agreeable date and time.

Question 58

Where should conversations that involve the exchange of detailed information or complete concentration take place?

Answer 58

A controlled environment

Question 59

For most routine inspections, a _____ combined with appropriate photographs, drawings, and sketches is the only documentation needed to record the inspection.

Answer 59

comprehensive inspection checklist

Question 60

The amount of time it takes to conduct an inspection:

Answer 60

varies for each facility and occupancy.

Question 61

The key to successfully handling any emergency, regardless of the type of occupancy, is:

Answer 61

effective execution of an emergency plan.

Question 62

Verifying occupant loads and investigating complaints are examples of which Inspector I job duty?

Answer 62

Enforcement

Question 63

Which element of the communication model completes the communication process?

Answer 63

Feedback

Question 64

Complaints that citizens file should be met with:

Answer 64

courtesy and genuine interest.

Question 65

What inspector practice goes a long way in providing education and building a positive image of fire prevention activities?

Answer 65

Professional attitude

Question 66

What determines retention time for records?

Answer 66

Jurisdictional policies and procedures

Question 67

Which nonverbal communication skills require attention to cultural differences?

Answer 67

Eye contact and proximity

Question 68

Which of the following actions is an example of how an inspector can control external interference during an inspection?

Answer 68

Close a door or window

Question 69

What listening skill involves the feedback portion of the communication process?

Answer 69

Responding

Question 70

When discussing violations, nothing erodes an owner/occupant's confidence in an inspector more than:

Answer 70

finding a mistake.