Why is effective communication important?
It helps reduce the risk of errors in transitions of care
What does therapeutic communication help to achieve?
Helps patients reach health-related goals through improved patient outcomes
What are the 3 ways nurses can demonstrate caring?
- being with patients
- doing things for patients
- enabling patient well-being
What type of skill promotes better communication in nurses?
Critical thinking
What are the 6 levels of communication?
- intrapersonal: your own thinking
- interpersonal: you and another person face-to-face
- transpersonal: interaction with a person’s spiritual domain
- small group: a small group of people; goal-directed; group dynamics are important
- public: interaction with an audience
- electronic: communication through secure messaging
What is the most frequently used form of communication?
interpersonal
Explain the circular transaction model of communication.
– each person is both a speaker and a listener
– communication is continuous and interactive
What are the 7 components of communication?
- referent: motivates one to communicate with another
- sender and receiver: one who encodes and one who decodes the message
- message: content of the message
- channels: means of conveying and receiving messages
- feedback: message the receiver sends
- interpersonal variables: factors that influence communication
- environment: the setting for sender-receiver interactions
What is metacommunication?
all factors that influence communication
What are the 4 phases of the helping relationship between nurse and patient?
- preintention: before interaction with a pt
- orientation: starting to get to know each other; a review of what the relationship will look like and the expectations
- working: actually doing the work stated during orientation
- termination: end of relationship
What relationship is just as important as the nurse-patient relationship?
nurse-family relationship
Why are nurse-health care team relationships important?
they affect patient safety and the work environment
What is a nurse-communitry relationship?
formed when the nurse participates in local organizations, volunteers, or becomes politically active
What does SURETY stand for in active listening?
- S = sit
- U = uncross legs and arms
- R = relax
- E = eye contact
- T = touch
- Y = your intuition
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Chapter 111
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Chapter 285
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Chapter 407
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Chapter 4415
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Chapter 3126
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Chapter 456
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Chapter 4822
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Chapter 2414
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Chapter 68
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Chapter 23
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Chapter 47
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Chapter 53
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Chapter 98
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Chapter 152
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Chapter 174
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Chapter 181
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Chapter 197
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Chapter 237
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Chapter 412
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Chapter 381
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Chapter 391
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Chapter 4219
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Chapter 466
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Chapter 471
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Chapter 225
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Chapter 377
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Chapter 493
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Chapter 432
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Chapter 351
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Chapter 362
