CSA Part 1

Question 1

Many actions are included with flow designer, what are some frequently used core actions? (Choose four.)
A. Look for Update
B. Create Record
C. Ask for Approval
D. Look Up Record
E. Wait for Condition
F. Wait for Match

Answer 1

B. Create Record
C. Ask for Approval
D. Look Up Record
E. Wait for Condition

Question 2

Which group of permissions is used to control Application and Module access?

a. Access Control Rules
b. UI Policies
c. Roles
d. Assignment Rules

Answer 2

c. Roles

Question 3

Which one of the following is NOT a type of Visual Task Board?

a. Flexible
b. Freedom
c. Feature
d. Guided boards

Answer 3

c. Feature

Question 4

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

a. Roles
b. Conditional Expressions
c. Assignment Rules
d. Scripts
e. User Criteria
f. Groups

Answer 4

a. Roles
b. Conditional Expressions
d. Scripts

Question 5

When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

A. On the Category column header, right click and select Show > Hardware
B. Right click on magnifier, type Hardware and click enter
C. On the list, locate and right click on the value Hardware, select Show Matching
D. On Breadcrumb, click > icon, type Hardware and click enter
E. Click Funnel icon, type Hardware and click enter

Answer 5

C. On the list, locate and right click on the value Hardware, select Show Matching

Question 6

Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?

A. Skype Now
B. Collaborate Now
C. Agent Messenger
D. Agent Chat
E. Connect Chat

Answer 6

E. Connect Chat

Question 7

A REQ number in the Service Catalog represents

A. the order number.
B. the stage.
C. the task to complete.
D. the individual item in the order.

Answer 7

A. the order number.

Question 8

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
✑ Incidents where the state is Closed
✑ Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

A. Define the first condition; click AND button; define second condition; click Run
B. Define the first condition; click AND button; define second condition; press enter
C. Define the first condition; click OR button; define second condition; press enter
D. Define the first condition; click > icon on breadcrumb, define second condition; click Run
E. Define the first condition; click > icon on breadcrumb, define second condition; press enter

Answer 8

A. Define the first condition; click AND button; define second condition; click Run

Question 9

What do you activate when you want to add applications or functionality within your development instance?
A. App Package
B. Updated Pack
C. Patch
D. Plugin
E. App Updated Set

Answer 9

D. Plugin

Question 10

What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

A. You should never assign roles to groups.
B. You should assign roles to users.
C. You should add users to groups.
D. You should assign roles to groups.

Answer 10

C. You should add users to groups.
D. You should assign roles to groups.

Question 11

When looking at a long list of records, you want to quickly filter, to show only those which have Short Description containing email. How might you do that?

A. Click List Magnifier to expand column search, on Short Description, type email, click enter
B. On Search box, select text, type email, click enter
C. Click List Magnifier to expand column search, on Short Description, type *email, click enter
D. Click List Magnifier to expand column search, on Short Description, type %email, click enter

Answer 11

C. Click List Magnifier to expand column search, on Short Description, type *email, click enter

Question 12

From a form, what would you click to add additional fields to the form? (Choose two.)

A. Context Menu > Form > Layout
B. Context Menu > Configure > Form Layout
C. Context Menu > Configure > Form Design
D. Right click on header > Add > Field
E. Context Menu > Form > Designer
F. Right click on header > Configure > UX Dashboard

Answer 12

B. Context Menu > Configure > Form Layout
C. Context Menu > Configure > Form Design

Question 13

What field contains a record’s 32-character, unique identifier?
A. sn_rec_id
B. rec_id
C. u_id
D. sys_id
E. sn_gu_id
F. sn_sys_id
G. id

Answer 13

D. sys_id

Question 14

Which would NOT appear in the History section of the Application Navigator?

A. Records
B. UI Pages
C. Lists
D. Forms

Answer 14

B. UI Pages

Question 15

A customer requests the following data quality measures be added:
* Incident numbers should be read only, on all lists and forms, for all users.
* Short Description field should be mandatory, on all records, across all applications, on Insert.
Which type of policy would you use to meet this requirement?
A. Data Quality Policy
B. Dictionary Design Policy
C. Data Policy
D. Field Criteria Policy

Answer 15

C. Data Policy

Question 16

The display sequence is controlled in a Service Catalog Item using which of the following?

A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form

Answer 16

C. The Order field in the Variable form

Question 17

On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?

A. Can Contribute
B. Cannot Author
C. Cannot Contribute
D. Cannot Write
E. Read Only

Answer 17

C. Cannot Contribute

Question 18

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

A. Service Processes
B. User Permissions
C. Tables and Fields
D. A Database
E. The Dependency View

Answer 18

A. Service Processes
C. Tables and Fields
D. A Database
E. The Dependency View

Question 19

On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?

A. Can Contribute
B. Cannot Author
C. Can Read
D. Can Write
E. Can Author

Answer 19

B. Cannot Author

Question 20

Which of the following statements is true when a new table is created by extending another table?

A. The new table archives the parent table and assumed its roles in the database
B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

Answer 20

C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

Question 21

Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

A. Vendors can sell multiple products; and products can be sold by multiple vendors.
B. A Task can trigger many Workflows; and a Workflow can trigger many Tasks.
C. Requests can contain many Items; and Items can be any item from the catalog.
D. A Configuration Item can belong to multiple Classes, and Classes can contain multiple Configuration Items.

Answer 21

A. Vendors can sell multiple products; and products can be sold by multiple vendors.

Question 22

What is the primary application used to load data into ServiceNow?

A. Service Level Management
B. Configuration
C. System Import Sets
D. System Update Sets

Answer 22

C. System Import Sets

Question 23

What is a formatter? Select one of the following.

A. A formatter allows you to configure applications on your instance
B. A formatter is a form element used to display information that is not a field in the record
C. A formatter allows you to populate fields automatically
D. A formatter is a set of conditions applied to a table to help find and work with data

Answer 23

B. A formatter is a form element used to display information that is not a field in the record

Question 24

24. Knowledge Base Search results can be sorted by which of the following? (Choose three.)

A. Most recent update
B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views

Answer 24

A. Most recent update
C. Relevancy
E. Number of views

Question 25

25. Which one of the following describes the primary operations performed against tables in the ServiceNow platform? A. Create, Read, Upload, Delete B. Capture, Rate, Write, Develop C. Create, Rate, Update, Delete D. Create, Read, Write, Delete

Answer 25

D. Create, Read, Write, Delete