CSA Part 2

Question 1

How do you make a list filter available to everyone?

A. Make active, assign a name, and save
B. Assign a group, set visibility, and save
C. Assign a name, set visibility, and save
D. Make active, set visibility, and save

Answer 1

C. Assign a name, set visibility, and save

Question 2

What is a quick way to create a report from a list view?

A. Click on filter breadcrumb, drag and drop on the Report > Create New module
B. Click Funnel, define filter conditions, click Create Report
C. Click Context Menu, select Create Report
D. Apply filter, right click on column header, select Bar Chart
E. Apply filter, right click on column header, select Create Report

Answer 2

D. Apply filter, right click on column header, select Bar Chart

Question 3

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B. The manager does not have the itil role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.
E. The Assignment Group manager field is empty.

Answer 3

D. The manager is not a member of the Network and Hardware groups.

Question 4

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

A. Banner Image
B. Record Number Format
C. Browser Tab Title
D. System Date Format
E. Form Header Size

Answer 4

A. Banner Image
C. Browser Tab Title
D. System Date Format

Question 5

When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

A. Run Transform
B. Run Import
C. Import Dataset
D. Execute Transform
E. Schedule Transform

Answer 5

A. Run Transform

Question 6

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company’s ServiceNow implementation.

A. Search the wiki for the sales demo request form
B. Check the latest release notes at docsservicenow.com
C. Activate the application plug in, on your personal dev instance
D. Activate the application plug in, on your company’s production instance.

Answer 6

C. Activate the application plug in, on your personal dev instance

Question 7

Which collaboration tool is available from the banner, using the bubble icon?

A. Now Messenger
B. Agent Chat
C. Connect Chat
D. Collaborate Now
E. Live Feed

Answer 7

C. Connect Chat

Question 8

What is specified in an Access Control rule?

A. Groups, Conditional Expressions and Workflows
B. Table Schema, CRUD, and User Authentication
C. Object and Operation being secured; Permissions required to access the object
D. security_admin

Answer 8

C. Object and Operation being secured; Permissions required to access the object

Question 9

Which three Variable Types can be added to a Service Catalog Item?

A. True/False, Multiple Choice, and Ordered
B. True/False, Checkbox, and Number List
C. Number List, Single Line Text, and Reference
D. Multiple Choice, Select Box, and Checkbox

Answer 9

D. Multiple Choice, Select Box, and Checkbox

Question 10

What is the function of user impersonation?

A. Testing and visibility
B. Activate verbose logging
C. View custom perspectives
D. Unlock Application master list

Answer 10

A. Testing and visibility

Question 11

A Service Catalog may include which of the following components?

A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items

Answer 11

D. Record Producers, Order Guides, and Catalog Items

Question 12

What are the steps for applying an update set to an instance?

A. Retrieve, Preview, Commit
B. Specify, Transform, Apply
C. Retrieve, Assess, Apply
D. Get, Test, Push
E. Pull, Review, Push

Answer 12

A. Retrieve, Preview, Commit

Question 13

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items

Answer 13

A. The CMDB contains data about tangible and intangible business assets

Question 14

Which type of scripts run in the browser?

A. Script Include Scripts
B. Access Control Scripts
C. Business Rule Scripts
D. UI Policies and Client Scripts

Answer 14

D. UI Policies and Client Scripts

Question 15

Reports can be created from which different places in the platform? (Choose two.)

A. List column heading
B. Metrics module
C. Statistics module
D. View / Run module

Answer 15

A. List column heading
D. View / Run module

Question 16

Which one statement correctly describes Access Control rule evaluation?

A. Table access rules are evaluated from the general to the specific
B. If more than one rule applies to a record, the older rule is evaluated first
C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
D. The role with the most permissions evaluates the rules first.

Answer 16

C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

Question 17

Which of the following is used to initiate a flow?

A. A Trigger
B. Core Action
C. A spoke
D. An Event

Answer 17

A. A Trigger

Question 18

Table Access Control rules are processed in the following order:

A. any table name (wildcard), parent table name, table name
B. table name, parent table name, any table name (wildcard)
C. parent table name, table name, any table name (wildcard)
D. any table name (wildcard), table name, parent table name

Answer 18

B. table name, parent table name, any table name (wildcard)

Question 19

Which tool is used to have conversations with logged-in users in real-time?

A. Connect Chat
B. Now Messenger
C. User Presence
D. Comments

Answer 19

A. Connect Chat

Question 20

When using the Data Pill Picker, use which keys to dot-walk to fields in other tables?

A. Plus, Minus
B. Ctrl <, Ctrl >
C. Arrows
D. Ctrl C, Ctrl V
E. Shift F4, Shift F5

Answer 20

C. Arrows

Question 21

46. The ServiceNow platform includes which types of interfaces? (Choose three.)

A. Now Mobile Apps
B. Agent Control Center
C. Back Office Dashboard
D. Service Portals
E. Now Platformֲ® User Interfaces
F. Field Service Taskboard

Answer 21

A. Now Mobile Apps
D. Service Portals
E. Now Platformֲ® User Interfaces

Question 22

47. Which one of the following statements is true about Column Context Menus?

A. It displays actions such as creating quick reports, configuring the list, and exporting data
B. It displays actions related to filtering options, assigning tags, and search
C. It displays actions related to viewing and filtering the entire list
D. It displays actions such as view form, view related task, and add relationship

Answer 22

A. It displays actions such as creating quick reports, configuring the list, and exporting data

Question 23

48. For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A. Service Catalog variables can only be used in Record Producers
B. Service Catalog variables can only be used in Order Guides
C. Service Catalog variables cannot affect the order price
D. Service Catalog variables are global by default

Answer 23

D. Service Catalog variables are global by default

Question 24

49. What is a schema map?

A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
B. A schema map graphically organizes the visual task boards for the CMDB
C. A schema map graphically displays the Configuration Items that support a business service
D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Answer 24

D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Question 25

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group. ✑ For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. ✑ For Facilities, the item will be used for anyone in the company who needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements? A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog. B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs. C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities. D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Answer 25

A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.