CSA Part 4

Question 1

Which one of the following statements describes the purpose of a Service Catalog flow?

A. A Service Catalog flow generates three basic components: item variable types, tasks, and approvals
B. Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes
C. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups
D. A Service Catalog flow generates three basic components: item variable types, tasks, and notifications

Answer 1

C. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups

Question 2

What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

A. Roles
B. Groups
C. User Criteria
D. Categories

Answer 2

C. User Criteria

Question 3

When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

A. Flow Manager
B. Flow Designer
C. Flow Editor
D. Workflow Editor
E. Workflow Designer

Answer 3

B. Flow Designer

Question 4

Which type of tables may be extended by other tables, but do not extend another table?

A. Base Tables
B. Core Tables
C. Extended Tables
D. Custom Tables

Answer 4

A. Base Tables

Question 5

What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)

A. Tables & Columns
B. Dictionary
C. Data Class Manager
D. Dictionary Dashboard
E. Database View
F. Schema

Answer 5

A. Tables & Columns
B. Dictionary

Question 6

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4.

They want it to be consistent across all Tasks. How would you do that? Right click on Priority and select what?

A. Configure Lists
B. Show Options
C. Configure Task
D. Show Choices
E. Show Choice List
F. Configure Options

Answer 6

E. Show Choice List

Question 7

Which of the following allows a user to edit field values in a list without opening the form?

A. Data Editor
B. Edit Menu
C. List Editor
D. Form Designer

Answer 7

C. List Editor

Question 8

On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?

A. Label
B. Column
C. Data Element
D. Field
E. Attribute

Answer 8

D. Field

Question 9

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

A. Have them clear their cache.
B. Have them use the gear icon to set the employee’s time zone
C. Recommend they use Chrome, instead of Explorer.
D. Use the system properties to correct the instance’s time zone.
E. Have them correct the time zone on their computer.

Answer 9

B. Have them use the gear icon to set the employee’s time zone

Question 10

How is a user defined in ServiceNow?

A. A user is a record stored in the Profile [sys_user_profile] table
B. A user is a record stored in the User [sys_user] table
C. A user is a record stored in the User Preference [sys_user_preference] table
D. A user is a field in the LDAP integration

Answer 10

B. A user is a record stored in the User [sys_user] table

Question 11

On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

A. Application Navigator
B. Service Desk Homepage
C. Self Service Module
D. Favorites

Answer 11

A. Application Navigator

Question 12

Which module is used as the first step for importing data?

A. Coalesce Data
B. Transform Data
C. Import Data
D. Load Data

Answer 12

D. Load Data

Question 13

What are examples of UI Actions, relating to Lists? (Choose four.)

A. List Links
B. List Choices
C. List Buttons
D. List Override
E. List Context Menu
F. List Control

Answer 13

A. List Links
B. List Choices
C. List Buttons
E. List Context Menu

Question 14

What function do you use to add buttons, links, and context menu items on forms and lists?

A. UI Policies
B. UI Settings
C. UI Actions
D. UI Config

Answer 14

C. UI Actions

Question 15

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record? (i icon)

A. Lookup
B. Preview
C. Reference
D. Snapshot
E. Quickview
F. Drilldown

Answer 15

C. Reference

Question 16

The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against the data?

A. Style
B. Group by
C. Configure
D. Format
E. Data

Answer 16

C. Configure

Question 17

When working on a form, what is the difference between Insert and Update operations?

A. Insert creates a new record and Update saves changes, both remain on the form
B. Insert creates a new record and Update saves changes, both exit the form
C. Insert saves changes and exits the form, Update saves changes and remains on the form
D. Insert saves changes and remains on the form, Update saves changes and exits the form

Answer 17

B. Insert creates a new record and Update saves changes, both exit the form

Question 18

Which tool is used to define relationships between fields in an import set table and a target table?

A. Transform Schema
B. Schema Map
C. Dictionary Map
D. Transform Map
E. Field Transformer
F. Import Designer

Answer 18

D. Transform Map

Question 19

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

A. Make sure the latest flows are activated.
B. Use the instance Incognito setting to quickly toggle between requester and approver.
C. Impersonate the requester to ensure the form works.
D. Make sure the requester’s user record has a manager specified.
E. Create and select your Testing Update Set, before starting the test cases.
F. Use your Admin account, so you can approve the items quickly.

Answer 19

A. Make sure the latest flows are activated.
C. Impersonate the requester to ensure the form works.
D. Make sure the requester’s user record has a manager specified.

Question 20

What is a characteristic of importing data into ServiceNow?

A. An existing Transform Map can be used one time on the same import set
B. Coalesce fields are used only after running Transform
C. Any user can manage and set up import sets
D. An existing Transform Map can be used multiple times on the same import set

Answer 20

D. An existing Transform Map can be used multiple times on the same import set

Question 21

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

A. Agent Workspace
B. Chat bot
C. Virtual Agent
D. Knowledge Chat
E. Now Support

Answer 21

C. Virtual Agent

Question 22

When building an extended table from a base table, which fields do you need to create? (Choose two.)

A. The fields that are not in the base table.
B. The mandatory fields for the base table.
C. The fields that are specific to the extended table.
D. The reference fields for the base table.

Answer 22

A. The fields that are not in the base table.
C. The fields that are specific to the extended table.

Question 23

Which tool is used for creating dependencies between configuration items in the CMDB?

A. CI Relationship Editor
B. CMDB Builder
C. CI Service Manager
D. Cl Class Manager

Answer 23

A. CI Relationship Editor

Question 24

Which of the following statements describes how data is organized in a table?

A. A column is a field in the database and a record is one user
B. A column is one field and a record is one row
C. A column is one field and a record is one column
D. A column contains data from one user and a record is one set of fields

Answer 24

B. A column is one field and a record is one row

Question 25

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs? A. Knowledge B. ServiceNow Wiki C. Knowledge Now D. SharePoint E. Stack Overflow

Answer 25

A. Knowledge