CSA Part 3

Question 1

What is the purpose of a Related List?

A. To create a one-to-many relationship
B. To dot-walk to a core table
C. To present related fields
D. To present related records

Answer 1

D. To present related records

Question 2

When creating a global custom table named abc, what is the table name that is automatically assigned by the platform?

A. snc_abc
B. abc
C. u_abc
D. sys_abc

Answer 2

C. u_abc

Question 3

Your customer would like to create a new template to notify users who are affected by network outages at their site.

Which module would you use to create a new notification?

A. System Notification > Email > Notifications
B. Administration > Notification Overview
C. System Properties > Email > Settings
D. User Preferences > Email > Notifications
E. Click Gear > Notifications > New

Answer 3

A. System Notification > Email > Notifications

Question 4

Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

A. Discovery
B. IntegrationHub ETL
C. Finder
D. CMDB Plug-in
E. CMDB Integration Dashboard

Answer 4

A. Discovery
B. IntegrationHub ETL

Question 5

Which of the following are not included in an Update Set, by default? (Choose four.)

A. Homepages
B. Data
C. Published Workflows
D. Business Rules
E. Schedules
F. Database changes
G. Related Lists
H. Report Definitions
I. Scheduled Jobs
J. Client Scripts
K. Views

Answer 5

A. Homepages
B. Data
E. Schedules
F. Database changes
I. Scheduled Jobs

Question 6

Group records are stored in which table?

A. Group [sn_user_group]
B. Group [sys_user_group]
C. Group [s_sys_group]
D. Group [u_sys_group]

Answer 6

B. Group [sys_user_group]

Question 7

On a related list, which buttons are commonly used for managing the records on the list? (Choose three.)

A. Add
B. Edit
C. Publish
D. Manage
E. New

Answer 7

A. Add
B. Edit
E. New

Question 8

Which statement is true about business rules?

A. A business rule must run before a database action occurs
B. A business rule can be a piece of Javascript
C. A business rule must not run before a database action occurs
D. A business rule monitors fields on a form

Answer 8

B. A business rule can be a piece of Javascript

Question 9

The Employee On-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. How would you proceed to meet this requirement?

A. Create Requested Item
B. Create Record Producer
C. Create On-boarding Bot
D. Create Order Guide

Answer 9

D. Create Order Guide

Question 10

What section on a task record would you use to see the most recent update made to a record?

A. Audit Log
B. Timeline
C. Activity
D. Journal

Answer 10

C. Activity

Question 11

In what order should filter elements be specified?

A. Field, Operator, then Value
B. Field, Operator, then Condition
C. Operator, Condition, then Value
D. Value, Operator, then Field

Answer 11

A. Field, Operator, then Value

Question 12

Which modules can you use to create a new table? (Choose two.)

A. Dictionary
B. Schema Map
C. Tables
D. Tables & Columns

Answer 12

C. Tables
D. Tables & Columns

Question 13

What are three security modules often used by the System Administrator? (Choose three.)

A. System Properties > Security
B. Utilities > Migrate Security
C. System Security > Security
D. Self-Service > My Access
E. System Security > Access Control (ACL)
F. Password Management > Security Questions
G. System Security > High Security Settings

Answer 13

A. System Properties > Security
E. System Security > Access Control (ACL)
G. System Security > High Security Settings

Question 14

Which banner icon do you use to change your personal system settings, like your instance color scheme?

A. Magnifier
B. Question Mark
C. Gear
D. Chat bubbles

Answer 14

C. Gear

Question 15

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

A. an action
B. a spoke
C. a connection
D. an integration step

Answer 15

B. a spoke

Question 16

What instance resource allows you to access guided tours, information about actions, and instructions on how to use inputs and outputs in your flow?

A. Docs
B. Community
C. Help Panel (question mark icon)
D. Wiki

Answer 16

C. Help Panel (question mark icon)

Question 17

What types of entities can receive task assignments, in ServiceNow? (Choose two.)

A. Users
B. Departments
C. Groups
D. Teams

Answer 17

A. Users
C. Groups

Question 18

In what order are Access Controls evaluated?

A. Field-level - most specific to most general; then Table-level - most specific to most general
B. Field-level - most general to most specific; then Row-level - most specific to most general
C. Table-level - most specific to most general; then Field-level - most specific to most general
D. Table-level - most specific to most general, then Row-level - most specific to most general

Answer 18

C. Table-level - most specific to most general; then Field-level - most specific to most general

Question 19

Which are valid Service Now User Authentication Methods? (Choose three.)

A. XML feed
B. Local database
C. LDAP
D. SSO
E. FTP authentication

Answer 19

B. Local database
C. LDAP
D. SSO

Question 20

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

A. Task Escalation Clock
B. Service Level Agreements
C. Inactivity Monitor
D. Response Time Clock
E. Business Time Remaining

Answer 20

B. Service Level Agreements

Question 21

Which of the following statement describes the purpose of an Order Guide?

A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for information

Answer 21

C. Order Guide provide the ability to order multiple, related items as one request

Question 22

What is the Import Set Table?

A. A table where data will be placed, post-transformation
B. A table that determines relationships
C. A staging area for imported records
D. A repository for Update Set information

Answer 22

C. A staging area for imported records

Question 23

When searching using the App Navigator search field, what can be returned? (Choose four.)

A. Names of Applications and Modules
B. Names of Modules
C. Names of Applications
D. Favorites
E. History Records
F. Titles of Dashboard Gauges

Answer 23

A. Names of Applications and Modules
B. Names of Modules
C. Names of Applications
D. Favorites

Question 24

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

A. Schedule Transform
B. Field Matching
C. Select Data Source
D. Create Transform Map
E. Load Data

Answer 24

D. Create Transform Map

Question 25

What needs to be specified, when creating a Business Rule? (Choose four.) A. UI action B. Table C. Fields to update D. Who can run E. Script to run F. Application scope G. Update set H. Timing I. Condition to evaluate

Answer 25

B. Table E. Script to run H. Timing I. Condition to evaluate