Effective Communications

Question 1

Communications management process

Answer 1

Involves not just sending out info, but making sure good info is received

Question 2

Communications channels

Answer 2

(N*(n-1))/2

Question 3

Types of communication

Answer 3

Formal written - project mgmt plan, documentation, etc.
Informal written - email, DMs, notes
Formal verbal - briefings, presentations
Informal verbal - conversations, casual discussions

Question 4

5 Cs of Communication

Answer 4

Correct grammar and spelling
Concise and well-crafted
Clear and purposeful
Coherent and logical
Controlled flow of words and ideas

Question 5

Plan Communications Management process

Answer 5

Inputs: project mgmt plan, proj documents, EEFs, OPAs
Tools/Techniques: communication models

Question 6

Effective communication

Answer 6

(Communication model)
Nonverbal and verbal messages

Question 7

Effective listening

Answer 7

Communication model

Question 8

Communication technology

Answer 8

Consider tech available, need for immediacy, and security/confidentiality

Question 9

Communication methods

Answer 9

Interactive - e.g. meetings
Push - e.g. status reports
Pull - e.g. website

Question 10

Communications requirements analysis

Answer 10

Stakeholder requirements, interests, location
Potential impacts

Question 11

Communications management plan

Answer 11

Output of Plan Communications Management
Input to Manage Communications

Question 12

Work performance reports

Answer 12

Output of Monitor and Control Project Work in integration mgmt

Question 13

Interpersonal and team skills

Answer 13

Tool/Technique for Manage Communications

Question 14

Project reporting

Answer 14

Tool/Technique for Manage Communications

Question 15

Types of reports

Answer 15

Status - current vs. performance measurement baseline
Progress - accomplished so far
Trend - results over time; improving/deteriorating?
Forecasting - predict future status/performance
Variance - actual results vs. baselines
Earned Value - scope, cost, and schedule measurements to show performance
Lessons Learned - performance reports inform current/future work

Question 16

Knowledge sharing

Answer 16

(Agile)
Daily standups
Product demos
Retrospectives

Question 17

Information radiators

Answer 17

Centrally located
Display KPIs

Question 18

Gulf of evaluation and execution

Answer 18

Communication gap - the difference between the project deliverables and the customers’ actual desires

Question 19

Agile communications

Answer 19

Primarily face-to-face; emphasis on colocation

Question 20

Monitor Communications

Answer 20

Inputs - project mgmt plan, project comms, issue log, lessons learned register, work performance data, EEFs, OPAs
Tools/Techniques - collect stakeholder feedback
Outputs - Work performance information, change requests, project mgmt plan and project documents updates