Why is organizational culture important?
Shapes expectations, behaviour, communication style, and professionalism
Why are teams important in organizations?
Better decisions, higher productivity, greater buy in, reduced risk
Characteristics of successful teams?
Small but diverse, clear purpose and roles, strong communication, shared leadership
What is workplace conflict?
Two or more parties perceive incompatible goals
(Not always bad)
5 conflicting management strategies?
Avoiding, accommodating, competing, compromising, collaborating
When is collaboration the beat conflict strategy
When building trust, solving problems and time is available
New practices for offering constructive criticism
Communicate in person, be specific, focus on behaviour, keep it private
How should h respond to workplace criticism?
Listen, acknowledge , ask questions, look for middle ground
What does judge content not delivery mean?
Focus on the message, not the tone emotion used to deliver it
