Module 4- Comnect Questions Flashcards

(48 cards)

1
Q

Characteristics of email include

A

Reaching multiple ppl simultaneously

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2
Q

Where in a text should you put negative points

A

Middle

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3
Q

Three levels of email formality

A

Casual. Informal. Formal

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4
Q

In order to de emphasize negative points, you should put them in

A

Dependent clauses

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5
Q

When delivering a negative response you should

A

Include an explanatory cushion

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6
Q

Elements of emails typically include

A

A To heading
A CC option
The message

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7
Q

Three stages of business writing process are

A

Planning
Drafting
revising

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8
Q

Which of the following statements can be said about email

A. It makes ppl more accessible
B. Can be used for a wide range of audiences and purposes
C. Limiting in terms of types of messages that can be sent
D. Provides a wide variety of formatting options

A

A
B
D

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9
Q

When you treat ideas equally you ___ them

A

Coordinate

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10
Q

3 levels of formality for email include

A

Informal
Casual
Formal

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11
Q

Which of the following are objectives of a good business message?

A.
Informing reader about something

B.
Encouraging reader to take action

C.
Making reader feel something

D.
Implying something indirectly to reader

A

ABC

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12
Q

Which of the following calls attention to your content

A. Long sentences
B. Main clauses
C. Complex sentences
D. Modifying phrases

A

Main clauses

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13
Q

What calls attention to your content

A

Main clauses

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14
Q

The form of an email combines attributes of ____ and _____

A

Letters and memos

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15
Q

T or F

The objective always belong in the first sentence of a business message

A

False

Remember you may wanna delay introducing your objective by a few sentences to avoid being too blunt

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16
Q

Determining goals, analyzing the audience, and choosing a form are all parts of what stage of business writing

A

Planning

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17
Q

What typically follows the introduction of a business message

A

Body

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18
Q

To subordinate ideas in a sentence, you

A

Add modifying clauses or phrases

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19
Q

The opening of a business message should include

A

The objective

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20
Q

In order to de emphasize negative points you should put them in

A

Dependent clauses

21
Q

Which of the following should be conveyed in the end of a message

A

Important deadlines

Reason for deadlines

And whether a response is needed

22
Q

In a business message which of the following might you put before your objective statement in order to prevent it from sounding too blunt

A

Brief background information

An orienting sentence

23
Q

What is a good way of calling attention to the questions in a message

A

Placing a bullet next to each question

Ordering or ranking your questions

Giving each question a separate paragraph

24
Q

Which of the following are typically found in the body of a message

A

Detailed info

Recommended actions

Answers to questions

25
To improve your yes or no question you should combine it with
An explanation
26
When you treat ideas equally in a sentence, you ____ them
Coordinate them
27
Which of the following considerations might lead you to choose the indirect approach for a bad news message
Wanting to show readers you care about their circumstances
28
Which of the following are objectives of a good business message?
Informing the reader about something Encouraging the reader to take action Making the reader feel something
29
Which of the following is contained in a strategic buffer
A mention of the topic
30
When your closing tells the reader how to respond to your message you create
Goodwill
31
Where in your message should you put the reasons for your negative news?
Right after the buffer
32
Which of the following is true of a sentence that begins with ”will you please tell me…”
It is structured in true question form
33
True question form
A question that clearly elicits a specific piece of information
34
You should only ask a yes or no question if you
Want a yes or no answer
35
In order to achieve an objective in a bad news messages , you should
Avoid using the second person Speak in first or 3rd person
36
In which of the following scenarios would a bad news message not be appropriate and you should be direct instead A. Carl knows his colleagues appreciate when he gets right to the point B. Claire doesn’t know a client well and she needs to tell him that his request cannot be accommodated C. Nah knows he needs to cushion the blow when telling his team that their proposal was rejected D. Amina doesn’t know her client well and wants to be sensitive to his feelings
A
37
Opening a bad news message with the phrase “for the safety of our guests” tells a reader that
All patrons benefit from your policy
38
What is the purpose of a strategic buffer
To give readers a chance to prepare for bad news
39
Which of the following is a central goal when setting up a bad news messages
Ensuring your readers view the news objectively
40
Which of the following are good ways of calling attention to questions in a message
Ordering or ranking questions Placing a bullet next to each question Giving each question a separate paragraph
41
Where in a bad news message should the actual bad news appear
After the explanation
42
What is the PRIMARY purpose of linking negative news to a reader benefit
To soften the blow of the bad news
43
In order to offer your readers an alternative solution, you need to understand
What the reader needs or wants
44
Which of the following is contained in a strategic buffer
A mention of the topic
45
Why is it important to end the bad news message on a forward looking note
To show ur relationship with the reader is regarded as positive
46
Where in your message should you put the reasons for your negative news
Right after the buffer
47
Which of the following should you do when writing a bad news message Use phrases such as ___ and ____
Can do And Will do Since its a bad news thing you wanna use positive language to cancel out
48
Martin’s company receives a request from the a charity to ask if they can volunteer at a food and clothing drive. They can’t go; what is the best response
Offer to hold an office drive and bring donations before the event