Characteristics of email include
Reaching multiple ppl simultaneously
Where in a text should you put negative points
Middle
Three levels of email formality
Casual. Informal. Formal
In order to de emphasize negative points, you should put them in
Dependent clauses
When delivering a negative response you should
Include an explanatory cushion
Elements of emails typically include
A To heading
A CC option
The message
Three stages of business writing process are
Planning
Drafting
revising
Which of the following statements can be said about email
A. It makes ppl more accessible
B. Can be used for a wide range of audiences and purposes
C. Limiting in terms of types of messages that can be sent
D. Provides a wide variety of formatting options
A
B
D
When you treat ideas equally you ___ them
Coordinate
3 levels of formality for email include
Informal
Casual
Formal
Which of the following are objectives of a good business message?
A.
Informing reader about something
B.
Encouraging reader to take action
C.
Making reader feel something
D.
Implying something indirectly to reader
ABC
Which of the following calls attention to your content
A. Long sentences
B. Main clauses
C. Complex sentences
D. Modifying phrases
Main clauses
What calls attention to your content
Main clauses
The form of an email combines attributes of ____ and _____
Letters and memos
T or F
The objective always belong in the first sentence of a business message
False
Remember you may wanna delay introducing your objective by a few sentences to avoid being too blunt
Determining goals, analyzing the audience, and choosing a form are all parts of what stage of business writing
Planning
What typically follows the introduction of a business message
Body
To subordinate ideas in a sentence, you
Add modifying clauses or phrases
The opening of a business message should include
The objective
In order to de emphasize negative points you should put them in
Dependent clauses
Which of the following should be conveyed in the end of a message
Important deadlines
Reason for deadlines
And whether a response is needed
In a business message which of the following might you put before your objective statement in order to prevent it from sounding too blunt
Brief background information
An orienting sentence
What is a good way of calling attention to the questions in a message
Placing a bullet next to each question
Ordering or ranking your questions
Giving each question a separate paragraph
Which of the following are typically found in the body of a message
Detailed info
Recommended actions
Answers to questions