What is the business process hierarchy
Enterprise level
Event response level
Actor task level
What is enterprise level
The value stream required to deliver products or services
An organisation may identity several value streams each of which comprises a set of activities that together offer a value proposition to the customer
The customers value expectation should be understood when analysing a value stream
What is event response level
The business processes that forms the organisations response and encompasses a set of tasks performed by a designated actor
Together these tasks the defined outcome from the business process
There may be several event response level business processes for each value stream activity
What is actor task level
Defines the tasks which is formed of a set of steps that is carried out in response to a task initiation event
Each task mayrequire access to information may be subject to performance measures and may be constrained and governed by business rules
Why should we model value streams and business processes
To clarify core activities required to deliver products/services
To understand how a business process is carried out
To represent how each task relates to a business process and how each process relates to a value stream
Modelling the enterprise level
Check pictures
Product/service attributes
Functionality
Price
Quality
Choice
Availability or timing
+image
+customer relationship
Value proposition
Clarifying outcomes
Demonstrating to customers
Differentiating organisations
Modelling the event response model
What are the three types of business events
External- occur outside the area of business under consideration, usually originate from consumers or supplies
Internal- occur within the business under consideration, typically originate from serious members of staff
Time relate events- occur at a given point in time, usually predictable and can occur at given frequencies
How an event is brought up isn’t usually significant
Why do we model business processes
Represent the current porcess
Documentation
Training
Process improvement
Generic approaches to improve business processes
Simplification
Redesign
Bottleneck removal
Change task sequence
Redefine boundary
Automate processing
What is the purpose of customer journey maps
Examine processes form the customers POV
