Operations

Question 1

What is the job production process?

Answer 1

Single product is made at a time for a specific client or customer.

Question 2

What is the batch production process?

Answer 2

Small quantities of identical products are made. Machines can be easily changed to make a different batch.

Question 3

What is the flow production process?

Answer 3

Production lines with continuous movements. Mass produced.

Question 4

How do robots and machinery benefit the business?
2 benefits

Answer 4

Lower costs
Improvement in productivity

Question 5

How do computers benefit the business?
2 benefits

Answer 5

Improve quality
Improve flexibility

Question 6

What is quality control?

Answer 6

Quality inspectors check that standards have been met at the end of the production process.
Detecting faulty output rather than preventing it.

Question 7

What is quality assurance?

Answer 7

How a business can design the way a product or service is produced to minimise the chance that output with sub-standard.
Production methods build quality into every stage of the process.

Question 8

What are the three methods of selling?

Answer 8

E-commerce
Face-to-face
Tele sales

Question 9

What are advantages to e-commerce?
4 reasons

Answer 9

Access to global market
Don’t need to pay rent
Business is open 24/7
Less need for staff

Question 10

What are the 3 impacts of consumer law on businesses?

Answer 10

Reputation of the business
Safety and satisfactory
Quality of goods

Question 11

What factors effect business location?
5 factors

Answer 11

Cost of premises
Proximity to the market / customers/ footfall
Proximity to competitors
Availability of labour / skilled staff
Proximity to materials

Question 12

What is the role of procurement?
4 roles

Answer 12

Identifying goods and services to buy
Choosing suppliers
Ordering goods and services
Receiving deliveries from supplier

Question 13

What are 5 impacts of logistical and supply decisions?

Answer 13

Time
Length of supply chain
Reliability of supply
Costs
Customer service