operations intro- unit 4

Question 1

what is operations

Answer 1

process that uses recourses of an organisation to provide the right goods +services

Question 2

what do operations management do

Answer 2

takes inputs and processes them to form an output and distributes to the customer

Question 2

what is an operational objective

Answer 2

relates to how efficiently aspects of a process are achieved

Question 3

why are operational objectives good

Answer 3

-act as a focus
-improve coordination
-improve efficiency
-motivate staff

Question 4

what is cost- OO

Answer 4

cost of each individual good/service

Question 5

what is quality-OO

Answer 5

of raw materials, processes, output and customer service to match customer expectations

Question 6

what is speed of response & flexibility-OO

Answer 6

-speed of which customer needs are met and ability to tailor the good and meet individual need

Question 7

what is dependability-oo

Answer 7

right quality+quantity to right customer on time

Question 8

what are environmental objectives-OO

Answer 8

minimise any detrimental effects on operations of business on the environment

Question 9

what is added value-OO

Answer 9

ensure value of output is higher than sum of input value

Question 10

what are 4 internal influences on objectives

Answer 10

-views of shareholders
-finance
-business objectives
-target market

Question 11

6 external influences of objectives

Answer 11

-suppliers
-laws and regulations
-pressure groups
-cost of living/economy
-competition
-technology