unit 4: quality

Question 1

what are 4 benefits of improving quality

Answer 1

-competitive advantage
-reduce unit cost
-enhanced reputation
-can charge higher price

Question 2

4 drawbacks of improving quality

Answer 2

-expensive to invest in training and test new systems
-reluctance of employees- more responsibilities
-reliant of suppliers

Question 3

4 consequences on poor quality

Answer 3

• less customer loyalty
  -excess inventory
  -more total cost
  -ruin brand reputation

Question 4

inventory definition

Answer 4

-number of goods held in stock including raw materials, work in progress+ finished goods

Question 5

supply chain definition

Answer 5

• all resource providers through every stage of operations